IT Support Technician - Long Island

Responsibilities

• Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
• Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
• Set up and configure computers, peripherals, and software applications for new and existing users.
• Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
• Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
• Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
• Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
• Work closely with other IT team members on projects, upgrades, and system improvements.

Knowledge, Skills, and Abilities

Required

• Associate’s degree in information technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or a related role.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
• Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work both independently and collaboratively in a team environment.

Preferred

• Relevant certifications (e.g., CompTIA A+, ITIL).

Competency Requirements

• Builds strong client relationships and delivers client-centric solutions.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Holds self and others accountable to meet commitments.
• Builds partnerships and works collaboratively with others to meet shared objectives.
• Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Work Environment

The position will be responsible for working directly on site with our K-12 clients, including customers, client staff, and administrators.

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture. You’ll work with a great group of people in a highly collaborative, results-oriented atmosphere. You’ll have the opportunity to work in a dynamic and positive environment with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. Applications are accepted on an ongoing basis. Qualified candidates with criminal histories will be considered in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.