IT Support Specialist

Computer Support Technician

Company: NRI North America
Location: Onsite support at school districts in Orange County (full-time; onsite 5 days per week; travel between various sites throughout the day)

Responsibilities

• Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
• Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
• Set up and configure computers, peripherals, and software applications for new and existing users.
• Perform regular maintenance and updates on systems and software to ensure optimal performance and security.
• Maintain accurate records of support requests, resolutions, and inventory of IT assets.
• Update knowledge base articles for common issues.
• Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
• Provide training and support to users on new software and technologies to enhance technical skills and efficiency.
• Work closely with other IT team members on projects, upgrades, and system improvements.

Required Knowledge, Skills, and Abilities

• Associate’s degree in information technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or a related role.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
• Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Industry certifications such as CompTIA A+, ITIL, etc.

Benefits

• Collaborative, results-oriented team and a highly positive work environment
• Opportunity to work with large, sophisticated, and progressive clients throughout North America
• Comprehensive benefits program including Health, Vision, and Dental Insurance; Life Insurance; Health/Dependent Care Flexible Spending; 401(k) Plan; Short-Term and Long-Term Disability Coverage
• Generous vacation and flex time off programs; company-paid holidays
• Training and development opportunities