Bilingual First Line of Defense KYC Client Liaison Analyst for Japanese Corporate Banking

Job Summary

The KYC Client Liaison Analyst serves as the primary point of contact between the bank and its clients for all Know Your Customer (KYC), Anti-Money Laundering (AML), and customer due diligence requirements. The role is responsible for obtaining and validating customer information, facilitating onboarding and periodic reviews, coordinating responses to compliance inquiries, and ensuring regulatory requirements are fulfilled while maintaining a positive client experience and managing time and workload to meet due dates. The responsibilities also include supporting the division across the U.S. and serving as a key point of contact for KYC questions from all Relationship Managers (RMs) and other stakeholders.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Primary Responsibilities

Customer Onboarding

• Initiate new customer relationships, explain KYC/FinCEN requirements to customers and guide them through onboarding requirements.
• Collect KYC forms, corporate documents, ownership information, and identification documents. Review the information and prepare accurate customer profiles and supporting documents. Assess customer risk factors and identify concerns.
• Coordinate with stakeholders for smooth onboarding and guide Relationship Managers for efficient process completion.
• Maintain full understanding of the Bank’s internal policies & procedures and products & services relevant to KYC, such as credit products, deposit products, transaction banking products, wire transfers, and trade finance.

Periodic/Ad-Hoc Reviews and Trigger Events

• Manage periodic/ad-hoc KYC reviews for existing customers. Understand customers’ businesses by obtaining and analyzing KYC information and documents, explaining the background and context of KYC and MUFG standards through written and oral communication that exemplify courtesy and professionalism.
• Respond to inquiries regarding KYC rules, regulatory requirements, and due diligence with accuracy and speed, addressing and resolving discrepancies in a timely manner.
• Manage periodic/ad-hoc reviews to complete them by due dates. Prioritize urgent items while keeping outstanding items on track.
• Identify and escalate trigger events such as ownership changes, mergers and acquisitions, significant business changes, and other relevant events.

Client Data Management

• Handle client-related data updates in the bank’s system.
• Collaborate with other teams to improve downstream process efficiency.

Client Relationship Management

• Act as the primary contact for clients on KYC-related matters.
• Minimize customer burden by coordinating document requests efficiently.
• Respond to customer questions regarding compliance and onboarding requirements.
• Maintain strong relationships while balancing regulatory obligations with client service.

Other Tasks/Projects

• Perform other tasks and projects for MUFG’s initiatives and managers, as assigned.
• Attend various meetings to provide KYC expertise and represent the front office as a KYC officer.
• Participate in optimization activities to improve accuracy and efficiency of operations and prepare/update operation manuals and procedures as needed.

Qualifications

• Bachelor’s degree or professional certification required. CAMS certification preferred.
• One year or more of professional experience; banking experience preferred.
• Excellent English and Japanese written and verbal communications skills, including the ability to read complex regulations and explain them to customers in a simple, concise manner.
• Proficiency in Microsoft Office products (Teams, etc.), with the ability to use Microsoft Apps such as Copilot, Power BI, Power Automate, etc.
• Adaptability to change and a firm understanding of procedures and operating manuals.
• Attention to detail and case management skills to meet due dates.
• Customer-facing skills and strong organizational abilities aligned with the organization’s strategies.
• Logical thinking, problem-solving, and decision-making skills.
• Knowledge of CIP, CDD, EDD, and SPDD processes and policies related to BSA/AML, OFAC, FinCEN regulatory requirements (preferred).

Compensation & Benefits

The typical base pay range for this role is between $72,000 and $87,000, depending on job-related knowledge, skills, experience, and location. This role may be eligible for discretionary performance-based bonuses or incentive compensation. Our Total Rewards program provides a comprehensive benefits package, including health and wellness benefits, retirement plans, educational assistance, training programs, income replacement for qualified employees with disabilities, paid maternity and parental leave, and paid vacation, sick days, and holidays.

MUFG Benefits Summary

Equal Opportunity & Additional Information

MUFG is an Equal Opportunity Employer. We value diversity and strive to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, or any other status protected by applicable law.