Customer Support Specialist

Company

Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy—fast. We’re combining first-principles thinking with cutting-edge technology to build a radically better energy system. We raised $170M from top-tier investors including Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group and strategic angels like Nico Rosberg, the Co-Founder of Solana, and GPs behind Meta, Revolut, Spotify, Uber and more. We’re creating a fully integrated energy company: from developing solar, wind and hydrogen projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs and pass on savings to customers. We’re also building the Energy Network—a decentralised platform of smart devices to electrify homes, shift usage to off-peak hours and help balance the grid. This network strengthens grid stability, a critical foundation for scaling AI data centers and other energy-intensive industries.

Role

Fuse is looking for a dedicated and proactive Customer Support Specialist to join our team. You’ll be the first point of contact for customers, ensuring they receive outstanding support at every stage—from onboarding to day-to-day assistance. You’ll handle inquiries, resolve account issues, and deliver solutions that reflect our commitment to exceptional service.

This is a shift-based position, including overnight shifts, as part of our mission to provide industry-leading 24/7 customer support. You’ll gain hands-on experience in the fast-growing renewable energy sector while building the foundation for long-term growth within the company as we continue to scale and expand.

Responsibilities

• Deliver excellent after-sales support through chat and email channels.
• Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach.
• Resolve service-related issues quickly and professionally.
• Offer advice to customers on how to maximise their energy savings.
• Collaborate with internal teams to continuously improve the customer experience.
• Work 40 hours per week in shifts (including overnight shifts, with additional pay).

Requirements

• Bachelor’s degree.
• Exceptional verbal and written communication skills.
• Ability to work both independently and collaboratively in a team environment.
• Strong problem-solving skills and the ability to handle challenging situations with patience.
• Interest in the energy industry and a desire to help customers make informed decisions.
• Previous experience in customer service, ideally within the energy or utilities sector, is a plus but not required.
• Ability to work in-office.

What We Offer

• Competitive salary and overnight pay
• Biannual bonus scheme
• Fully expensed technology to match your needs
• Paid annual leave
• Breakfast and dinner allowance for office-based employees