Travel Concierge Assistant (Sep- Feb 2027)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Handle general inquiries, provide travel-related assistance, and offer personalized service to walk-in clients and callers.
• Respond to email inquiries regarding hotel pricing and availability. Introduce and explain luxury travel programs, highlighting benefits and exclusive offerings to premium clients.
• Manage the fast-track upgrade process for Global Hotel Alliance (GHA) Discovery members.
• Update client details in Excel tracking sheets and send personalized sign-up templates via email to facilitate membership upgrades.
• Support group travel logistics by preparing proposals, verifying and organizing name lists, and coordinating with suppliers or internal teams to ensure smooth execution.
• Create detailed and professional travel itineraries tailored to high-value clients.
• Coordinate shopping experiences at luxury retail destinations such as Printemps (France) and Bicester Village (UK).
• Assist in preparing flight quotations using New Distribution Capability (NDC) platforms.
• Represent the organization at travel fairs and promotional events such as NATAS, Singapore Airlines Travel Fair (SQ TTF), and Travel Talk.
• Guide clients through visa application processes by providing necessary documentation, liaising with embassies or visa centers, and tracking application statuses.
• Others - ad hoc duties.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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