Sales Associate

About Carousell Group

Carousell Group is a leading multi-category platform for secondhand goods in Greater Southeast Asia, on a mission to make secondhand the first choice. The Group operates under multiple brands, including Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH, and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by several investors, including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global, and Peak XV Partners. Visit the Carousell website for more information.

About Carousell Mobile

Carousell Mobile is the retail arm of Carousell Group, Singapore’s leading recommerce platform. Our stores specialize in:

• Certified used smartphones
• Instant trade-ins for old devices
• Affordable upgrades for customers

We are building a new generation of phone retail stores that combine the convenience of online marketplaces with the trust of physical stores.

What You’ll Do

Retail Sales

• Assist customers in choosing smartphones and accessories
• Recommend devices based on budget and needs
• Process payments via POS and EDC systems

Trade-In Services

• Assist customers who want to sell or trade-in their phones
• Perform quick device inspections
• Process buyback transactions

Customer Experience

• Provide friendly and honest advice to customers
• Ensure customers have a smooth and transparent experience

Store Presence

• Maintain a clean and attractive sales floor
• Ensure devices and pricing displays are accurate

Social Engagement

• Create short daily posts on TikTok or Instagram
• Promote store deals and new arrivals

Who We’re Looking For

You may be a good fit if you have experience in:

• Mobile phone retail
• Telco shops
• Electronics stores
• Gadget sales

Ideal candidates:

• Enjoy interacting with customers
• Have a strong interest in smartphones and gadgets
• Are motivated by sales commissions

Work Schedule

5 days per week, 11:00 AM – 9:00 PM. Rotational off days (including weekends).

Qualifications

• Proven experience of at least 1 year in a sales, retail, or operational environment
• Strong sales aptitude with excellent interpersonal and communication skills
• Proficiency in Chinese (Mandarin) is required to communicate with the Chinese-speaking customer base in most locations
• Exceptional attention to detail for accurate product testing, quality checking, and record-keeping
• Ability to efficiently organize stock, label items, and pack orders properly
• Flexible, proactive, and comfortable with frequent rotation between retail store locations and the warehouse/processing area

Additional Information

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