Maintenance Technician

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

The Maintenance Technician contributes to an exceptional resident experience alongside the Community team and Capital Project team through the provision of a high standard of repairs, maintenance tasks, planned and unplanned works, and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day-to-day repairs and decoration to the buildings, grounds and equipment.

Job Description

Key Role Responsibilities

• Work as part of the Community team to ensure all residents enjoy a high level of cleanliness throughout their community.
• Communicate effectively with residents, clients, contractors and colleagues; demonstrate a clear understanding of maintenance issues and use initiative to respond accordingly.
• Monitor and maintain the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
• Promote customer satisfaction by providing regular updates to residents via OneSite regarding ongoing or delayed maintenance issues.
• Administer all property maintenance and records in accordance with Greystar policies and procedures.
• Maintain a focus on delivering services within agreed budgetary and resource parameters.
• Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning.
• Diagnose and undertake repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organize and oversee repairs to completion if referred to contractors.
• Understand and respond to health and safety matters in an appropriate and timely manner.
• Report any incidents or accidents to the Community Manager using the correct system and documentation.
• Move furniture and heavy items around site as required.
• Ensure all communal areas of the site, including refuse and recycling facilities, are frequently inspected and maintained to the highest standards of repair and cleanliness.
• Coordinate and accompany external Contractors/Suppliers executing minor works on site.
• Liaise with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.
• Monitor Sub-Contractors’ performance to standard and retain accurate records of their site operations, including all relevant RAMS and Permits to Work.
• Highlight and assist with the management of any community works.
• Assist the Community Manager in key management ensuring high levels of security at all times.
• Ensure annual checks are carried out for statutory insurance and qualifications.
• Manage and maintain all statutory testing records, utilizing other team members where appropriate.
• Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations.
• Ensure the gardens and grounds maintenance of the property are well maintained, clean, tidy and hazard-free, supervising external contractors as required.
• Practice proper safety techniques in accordance with company and safe systems of work guidelines.
• Be available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
• Review site risk assessments as required with the Community Manager.
• Seek to maximize efficiency of utilities.

Key Relationships

• Onsite Team Members

Knowledge & Qualifications

• A reasonable level of general education up to O’Level/GCSE level or equivalent with demonstrable written and numerical skills.
• Awareness of health and safety requirements on site.
• Continually strives to improve knowledge, skills and abilities to produce the best results.
• A recognized trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is desirable.

Experience & Skills

• Experience undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in trades such as plumber, electrician or carpenter.
• Fluent English verbal and written communication skills.
• Helpful, friendly personality with effective communication skills, behaving in a professional, courteous and helpful manner toward colleagues and residents at all times.
• Good team player with strong relationship-building and influencing skills.
• Positive approach and ability to work with little supervision.
• Ability to determine cost-effective solutions to repairs.
• Contractor and supplier supervision skills are desirable.
• Excellent organizational skills with the ability to multi-task and prioritize.
• Numerical skills necessary to complete the above activities.
• Flexible approach to work and adaptable to thrive in a changing environment.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.