Housekeeper (Part Time 24 Hours)

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Job Description Summary

Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.

Key Role Responsibilities

• Work as part of a friendly and supportive team to ensure residents enjoy a high level of cleanliness throughout the community.
• Respond positively to customer queries, resolving them in a timely manner or directing residents to the most appropriate person to assist.
• Clean reception, offices, common spaces, and restrooms.
• Check all amenity areas daily and clean where required.
• Carry out a full litter pick daily for all external areas in the community.
• Ensure all empty rooms, apartment rooms, and targeted show flats are freshened throughout the day to maintain market-ready appeal.
• Conduct weekly flush downs in all empty rooms and apartments in line with health and safety policies.
• Assist in the make-ready process by performing additional duties requested by the Community Manager and/or supervisor.
• Inform the Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
• Log maintenance issues with the Customer Service team where identified as part of daily tasks and routine.
• Complete ad hoc requests to address resident concerns or queries.
• Maintain an appropriate inventory of cleaning supplies and inform the relevant supervisor when re-ordering is necessary.
• Make best use of provided materials and equipment, championing cost efficiencies whenever possible without compromising quality.

Key Relationships

• Onsite Team Members

About You

Knowledge & Qualifications

• Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals.
• Knowledge and understanding of UK health and safety requirements.
• Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.

Experience & Skills

Essential

• Previous experience maintaining cleanliness within a customer-occupied environment.
• Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.
• Ability to work autonomously, using initiative when required.
• Strong attention to detail.
• Flexible approach to work and adaptability to thrive in a changing environment.
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, and respond courteously to questions and requests.