Resident Services Coordinator - Brooklyn, NY

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position also assists property staff with the planning and implementation of resident activities and promotes a quality living experience for all residents.

Job Description

• Coordinates resident functions and activities, including orienting residents to the property, and assists with utility set-up and delivery of packages, as well as package claim reminder communications.
• Develops and publishes the property newsletter, including planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains rental contracts, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts residents to determine whether they are satisfied with the completed work. Prepares weekly maintenance reports to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance regarding items that need repair.

Physical Demands

• Must be able to stand, walk, and/or sit for extended periods of time, and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Must be able to push, pull, lift, carry, or maneuver weights of up to 25 pounds independently and 50 pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary to accomplish daily responsibilities.
• Must be able to work a flexible schedule, including taking “call” during evenings, weekends, and holidays.

Compensation

The hourly range for this position is $30.00 - $33.00.

Additional Compensation

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service. Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.