Part-time Teller (24 Hours) Mandarin/Cantonese Speaking Preferred - Hicksville Branch

Overview

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The objective is to provide high-quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on clients’ financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior and will be measured by specific metrics
• Acknowledge risk when making business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citi, its clients and assets; drive compliance with applicable laws, rules, and regulations; adhere to policy; apply ethical judgment; escalate, manage, and report control issues with transparency

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team-oriented environment
• Mandarin/Cantonese speaking preferred

Education

• High School diploma or equivalent

Salary & Benefits

This job posting provides a high-level overview of the work performed. Salary stated is for a full-time schedule and will be prorated for part-time hires based on hours worked. The hourly rate corresponding to the annual range is $20.00 - $24.98. The full-time annual salary range is $41,600.00 - $51,960.00.

In addition to salary, Citi offers eligible employees discretionary and formulaic incentive and retention awards. Benefits may include medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off (vacation, sick leave, holidays). Availability of benefits may vary by jurisdiction, job level, and date of hire.

Location & Employment Type

Primary Location: Hicksville, New York, United States

Time Type: Part time

Job Family Group: Customer Service

Job Family: Branch Service

Additional Information

Anticipated Posting Close Date: February 10, 2025

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools or apply for a career opportunity, review Accessibility at Citi.

View the “EEO is the Law” poster and related materials: EEO Policy Statement and Pay Transparency Posting.