Technology Operations Engineer, Amazon MGM Studios | Technology Operations & Support

Overview

Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a leading digital video service offering a broad selection of content, including Amazon Originals Series, exclusive TV shows, movies, live sports, and more. Amazon MGM Studios is the movies and television development and production arm of Amazon, producing original content and licensing studio programs worldwide for Prime Video.

Amazon MGM Studios Technology is seeking a Technology Operations Engineer to drive the execution and improvement of key service delivery processes across the Studios organization. You will provide first and second tier technical support, contribute to enterprise cross-functional projects, and interact with software developers, executives, vendors, and other support teams.

Key Responsibilities

• Support network, technology, software, and devices across Amazon MGM Studios global productions.
• Assist studios production personnel (cast and crew) and Studios business teams (development, engineering, programming, and marketing).
• Work in a collaborative team environment and interact with production personnel and studio executives at all levels.
• Perform regular activities such as systems administration, troubleshooting, issue prioritization, root cause analysis, problem solving, and escalation across diverse software and hardware environments.

Day in the Life

TechOps Engineers drive the execution and improvement of key service delivery processes throughout the content production lifecycle and the global Studios organization. You will support hardware devices, manage software applications, deliver a positive customer service experience, and partner daily with cross-functional teams.

About the Team

Our TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (content development, software engineering, content programming, and marketing). We work in a team environment and regularly collaborate with studios production personnel and studio executives at all levels.

Basic Qualifications

• Experience troubleshooting and debugging technical systems
• Experience working with customers and delivering exceptional service
• Experience providing first or second tier technical support in an enterprise environment

Preferred Qualifications

• Experience working for an entertainment agency, studio, or organization
• Understanding of computer components (hardware and software)
• Experience in technical support or roles that involve analytical skills, attention to detail, and strong communication

Equal Opportunity & Privacy

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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