Account Management Associate

Key Responsibilities

1. Account Management
   • Act as the main point of contact for assigned clients
   • Manage and resolve client issues and escalations promptly and effectively
   • Drive revenue growth through upselling and cross-selling opportunities
   • Conduct Monthly and Quarterly Business Reviews with clients
2. Stakeholder Management
   • Build strong, long-term relationships with key client accounts
   • Collaborate closely with internal teams to resolve operational issues
   • Ensure seamless communication between clients and internal stakeholders
3. Data Collection & Analysis
   • Prepare and present performance reports and shipping data to clients
   • Monitor service performance and ensure adherence to service standards
   • Analyse trends and identify improvement opportunities
4. New Business & Product Development
   • Support the identification and development of new business opportunities
   • Propose enhancements or new solutions based on client needs
   • Collaborate with the Account Management Manager on strategic initiatives

Key Requirements

• 2 years of experience in account management or a client-facing role
• Strong interpersonal and communication skills
• Good presentation and negotiation abilities with the ability to multitask and thrive in a fast-paced environment
• Diploma in any field (Degree preferred)
• Strong business acumen with a focus on profitability
• Relationship-building skills across all stakeholder levels
• Adaptability in a dynamic and evolving work environment
• Proficient in English (spoken and written)
• Additional language is an advantage