Treasures Associate, Consumer Banking Group

Overview

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

Account Servicing and Administrative Support

• Open accounts, fill in application forms, and complete related documentation for Treasures.
• Answer general enquiries from Treasures customers in the branch and over the phone.
• Assist TRMs to maintain and build relationships with Treasures.
• Handle relevant correspondence, records, and all related administrative duties.
• Compile statistics, analyses, and reports.

Promotion of Treasures products and services

• Per TRM’s instructions, source and identify suitable products for Treasures.
• Prepare sales and promotion materials for TRMs, e.g., investment profile reviews, and perform other sales-related duties as assigned by the Treasures Centre Manager and TRMs.
• Call Treasures customers to update them on the latest product, market information and account status.
• Introduce and explain investment products and the associated risks to Treasures customers.
• Identify financial needs of Treasures customers and report to TRMs for follow-up.
• Perform regulated activities, Type 1 and Type 4 as specified under the Securities & Futures Ordinance.
• Reflect customer feedback and competitive situation to the Treasures Centre Manager and TRMs.

Customer Experience Management

• Provide superior service to customers in accordance with the Treasures Customer Interaction Model and the bank’s service standards.
• Process and follow through customer requests and enquiries to ensure customer satisfaction.
• Oversee the day-to-day Treasures Centre environment and service quality according to the bank’s standards; if required, raise issues or suggestions to the Branch.

Audit and Compliance Control

• Adhere to the bank’s policies, standards, operations guidelines/procedures, security, and internal control measures.
• Adhere to all internal policies and procedures, guidelines, including staff licensing, fitness and propriety of staff, anti-money laundering policy, Know Your Customer principles, and refined sales process. Assist CSM to ensure KYC, anti-money laundering, and documentation completeness in account openings and in each deal.
• Improve and maintain work processes, audit controls, and compliance quality for branch operation through leadership, education, ongoing monitoring (including Branch Operation Evaluation and Branch Health Check), and effective improvement and remedial action.
• Comply with the registered capacity as well as any conditions imposed by the HKMA, including the Code of Conduct for Persons Licensed by or Registered with the SFC where applicable.

Requirements

1. Degree holder, preferably in business or finance-related discipline.
2. Must be registered RI (Regulated Activities: Type 1 & 4) with passes in HKSI Licensing Examination Papers 1, 7 & 8; or equivalent.
3. Must be registered TR (General and Long Term, including linked long term) with passes in IIQE papers 1, 2*, 3 & 5; or equivalent.

[Important note: New staff who do not possess the required general insurance qualification are required to pass the IIQE Paper 2 within three months after commencement of service.]

      4. Exposure to investment products and priority banking services preferred.
      5. Fluent in Mandarin and English is required.
      6. The hiring process for this role is subject to the Mandatory Reference Checking Scheme. Please see further details.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location: One Island East

Job: Customer Service

Schedule: Regular

Employee Status: Full-time