IT Support Engineer I, Ops Tech Solutions (OTS)

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. We encourage a casual dress code—jeans, t-shirts, sneakers, and sometimes a neon safety vest may be your daily outfit.

Key Responsibilities

• Network engineering and troubleshooting, data cabling, and systems administration in a variety of software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Move up to 49 lbs and stand/walk during shifts lasting up to 12 hours.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within the local or regional area to support customers.

Basic Qualifications

• 1+ year(s) of Windows Server technologies experience (Active Directory, DFS, Print Services, SCCM).
• 2+ years of troubleshooting in a multi-user high-availability environment.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ year of IT client, server, and network service delivery experience.
• 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years of support experience in a corporate Windows, Mac, or Linux operating system environment.
• 2+ years of supporting and maintaining a corporate network environment.
• High school diploma or equivalent.
• Bachelor's degree, or equivalent experience in IT-related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management.

Preferred Qualifications

• 2+ years of computer networking experience.
• Experience supporting video conference and teleconference equipment.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Inclusion & Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, Bronx - 28.00 - 45.00 USD hourly