DBS Direct Contract, Special Assets Account Manager, Risk Management Group

Job Purpose

Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues. Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.

Key Accountabilities

• Perform calls to delinquent customers and monitor repayments
• Proactive in managing cases to resolve the NPLs and maximise recovery
• Assess rescheduling/settlement requests
• Adhere to Enterprise Singapore’s loan monitoring and write-off requirements
• Update system/database for reporting and tracking purposes

Responsibilities

• Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
• Be well-versed in own team process and functions
• Manage a portfolio of delinquent cases and/or NPLs:
  • Get customers to settle overdues
  • Negotiate repayment terms with customers
  • Obtain approval for recall of loans, repayment plans, or write-off
  • Monitor repayment plans
• Work with lawyers, receivers, valuers and auctioneers in enforcement/disposal of collateral
• Liaise with Enterprise Singapore and Credit Insurers on claim submission
• Handle operational matters including reminder letters, recall letters, loan payment instructions, proof of debt, etc.
• Update system/database

Requirements

• Diploma holder or higher in any related field
• Minimum 1 year collection experience in a bank. Candidates with banking experience can also be considered
• Knowledge/experience in collection and/or customer service will be an advantage
• Basic knowledge of banking and financial products
• Proficient in Microsoft Office applications
• Team player with good communication and interpersonal skills

Location

DBS Asia Central

Job

Contract (Fixed Term)

Employee Status

Full time