Desktop Support Analyst, Technical Support

Job Details

Location: New York

Job ID: 21831

Date: 21-Apr-2026

Job type: Permanent - Full time, Junior

Job category: Administration & Support

What role will you play?

In this role, you will be supporting key end user computing, including telephony (Cisco and dealer voice), mobile devices (Apple and Android) while providing regular status updates to customers, stakeholders, and management during high impact incidents. You will also be collaborating with second and third level technology teams for urgent or complex issues.

What you offer

• Prior experience in a corporate IT environment, ideally in a role requiring fast paced, high-level support and outstanding interpersonal skills for professional interactions with staff, both in person and via remote communication tools
• Knowledge of technologies, including iOS, VMWare Horizon client, Global Protect VPN, Cisco telephony, Workplace ONE Mobile Device Management, and various market data applications like Bloomberg, Fidessa, ICE, FactSet
• Strong communication and stakeholder management skills; skilled at communicating, presenting, and generating enthusiasm and buy-in for ideas and solutions
• Proven capability to balance high-volume workloads with detailed analytical troubleshooting and complex problem resolution and an exceptional sense of ownership and accountability for tasks and challenges, even under high-pressure situations
• Be a strong, dynamic character, capable of collaborating effectively with colleagues and business users working in a constantly evolving environment and have a passion for technology and a proven track record of leveraging technology to solve complex issues and exceed customer expectations

We love hearing from anyone inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year and a minimum of 25 days of annual leave
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 2 days of paid volunteer leave and donation matching
• Benefits and initiatives to support physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Recognition and service awards
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Technology

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Empowering all kinds of bright and driven people

We are committed to providing an inclusive environment that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.

About the Role

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.