Tech Assist - Associate

Role Overview

Join our Tech Assist team in the Singapore office. As a member of Tech Assist, you will be the face of technology for all services and platforms, delivering a customer-focused service experience, providing training on Macquarie's technology platforms, and owning technology problems and requests to achieve positive business outcomes.

What you will do

As the first point of contact for staff requiring help or information regarding technology, you will:

• Assist with technology-related inquiries and incidents, delivering a high-quality support experience.
• Provide training and education on Macquarie's technology platforms.
• Own technology problems and requests from initial contact through resolution.

What you offer

• Enthusiastic and motivated with a passion for solving problems and engaging with customers.
• Proactive mindset with a strong interest in technology.
• Excellent written and verbal communication skills.
• Experience supporting Microsoft and Apple technologies (Windows/MacOS, iOS, Office 365, Intune) and the ability to troubleshoot issues.
• Experience supporting Video Conference / Audio Visual technologies is advantageous.

What we offer

• Wellbeing leave day plus five additional paid Flexi-Leave days per year.
• Twenty weeks of paid parental leave for primary caregivers, plus twelve days of paid transition leave on return, and six weeks of paid leave for secondary caregivers.
• Two days of paid volunteer leave per year and donation matching.
• Option to purchase additional annual leave.
• Comprehensive medical and life insurance cover and flexible wellbeing credits.
• Access to a wide range of learning and development opportunities, including reimbursement for professional memberships or subscriptions.
• Hybrid and flexible working arrangements, dependent on role.
• Reimbursement for work-from-home equipment.

About Technology

Technology enables every aspect of Macquarie—for our people, customers, and communities. We are a global team passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications, and designing tomorrow’s technology solutions.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable, and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, culture, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental or caregiving status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome discussions on how you can feel included and belong as you progress through our recruitment process. We aim to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.