Incident Management Engineer

Overview

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

Role

Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it. Whatever the issue is, you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible.

Responsibilities

• Be the driving force of stability across Palantir’s products.
• Respond immediately to critical issues; triage, troubleshoot, and coordinate resolution.
• Be part of a centralized team responsible for managing the most critical outages.
• Communicate effectively, collaborate with teams, and troubleshoot in fast-paced and high-stakes environments.
• Parse technical details quickly and know when to ask for help.
• Ensure issues are resolved quickly and seamlessly, maintaining a high standard of quality.