Client Success Associate - German Speaking

Location & Language

Location: London, UK or Barcelona, Spain

Language: Must be business fluent in German and English.

About the Role

The Client Success team operates under a Client for Life Philosophy. Individuals in this role ensure that every Gartner client receives value that far exceeds their investment. Associates are responsible for understanding and surfacing client business priorities, breaking down challenges, and identifying the most effective ways to support the client in making sound business decisions. Responsibilities include onboarding clients, proving the value of Gartner services, and stimulating engagement with products used by large client teams.

What You Will Do

• Build, develop, and manage relationships with a variety of clients, ranging from senior C-levels to more junior professionals across various business functions, ensuring successful utilization of their Gartner subscription, which drives customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and effectively communicate value to decision-makers.
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of the client book of business, analyzing performance and key client engagement metrics.

What You Will Need

• Fluency in both English and German.
• 6+ months of relevant professional and/or internship experience.
• A proven track record of success driven by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

What You Will Get

• A collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

About Gartner

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we have grown to 20,000 associates globally, supporting over 13,000 client enterprises in approximately 90 countries. We undertake important, interesting, and substantive work that matters. We seek associates with the intellectual curiosity, energy, and drive to make a difference, knowing that the impact here is significant.

What Makes Gartner a Great Place to Work?

Our vast, virtually untapped market potential offers limitless opportunities for you to grow professionally and flourish personally. How far you advance is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive, composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This dedication is why we are recognized worldwide as a great place to work year after year.

Gartner is the World Authority on AI

At Gartner, you will join a company at the very center of the AI revolution. Gartner provides proactive, objective guidance throughout clients’ AI journeys, setting the industry standard for how organizations leverage artificial intelligence to drive meaningful impact. You will have access to unmatched resources, expertise, and technology, playing a key role in helping Gartner and our clients innovate and grow as we transform business and technology landscapes with AI.

It’s an exciting time to be at Gartner, offering limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field reshaping how the world operates. If you are passionate about AI and want to join the team guiding global leaders, Gartner is the place for you.

Benefits and Culture

Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support necessary for you to thrive—working virtually when productive, and connecting with colleagues in a vibrant, purposeful, engaging, and inspiring community.

Equal Opportunity Employment

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to actively advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage. Accommodations can be requested by calling Human Resources at +1 (203) 964-0096 or by emailing ApplicantAccommodations@gartner.com with the subject line "Request for Applicant Accommodations."