Customer Success Associate - German speaker

About the Role

The Client Success team operates on a Client for Life Philosophy. Individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client business priorities, break down challenges, and identify the most effective ways to support the client in making sound business decisions. Responsibilities include onboarding clients, proving the concept of Gartner services, and stimulating engagement with products utilized by large client teams.

What You Will Do

• Partner with clients, ranging from senior C-level executives to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices, to ensure successful use of their Gartner subscription.
• Drive Gartner growth and deliver value to decision-makers by working within a service team. Responsibilities may include introducing Gartner services and capabilities to prospective and new clients, account management, or connecting clients with the Gartner expert community.
• Identify client priorities and determine how to align Gartner's resources to provide best-in-class service, enabling clients to achieve goals and maximize the return on investment from their Gartner memberships.
• Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices, and design innovative solutions to overcome obstacles.
• Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.

Qualifications

• Bachelor's degree is preferred, along with 6+ months of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong skills in communication, collaboration, prioritization, critical thinking, and influencing.
• Proficiency in German (Reading, Writing, and Speaking) at a Business or Native level.

About Gartner

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we have grown to 20,000 associates globally, supporting over 13,000 client enterprises in approximately 90 countries and territories. We undertake important, interesting, and substantive work that matters. This is why we hire associates with the intellectual curiosity, energy, and drive to make a difference. The bar is unapologetically high, so is the impact you can have here.

What Makes Gartner a Great Place to Work

Our vast, virtually untapped market potential offers limitless opportunities—opportunities that may not even exist right now—for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the World Authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner provides proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, offering limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What We Offer

Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive—working virtually when it’s productive and collaborating with colleagues in a vibrant, purposeful, engaging, and inspiring community.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com with the subject line Request for Applicant Accommodations.