Administrative Assistant / Officer

About Knight Frank

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years, we now operate in over 50 territories with 740+ offices, 27,000+ people, and one global network.

At the heart of everything we do are our clients. We act as trusted partners in property, building relationships on trust. We approach our clients' unique needs with integrity and care, providing personalized, clear, and considered advice across all property areas, driven by a deep understanding of key markets and sectors.

We are committed to fostering an inclusive and diverse environment where our people can perform at their best. We empower everyone to have autonomy in their roles and encourage them to contribute to shaping the future of real estate and the built environment. Our collaborative teams ensure excellent and dedicated client service, where opinions are respected and new ideas are celebrated.

In 2021, we celebrated our 125th anniversary and established "Our Desired Future," which is built on three pillars: People Potential, Client Centricity, and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

As an Administrative Assistant/Officer at Knight Frank Property & Facilities Management, you will be a key support to both owners/tenants and the team, reporting to the Site Head. Your responsibilities will include facilitating the onboarding of new owners/tenants, coordinating service requests, and maintaining an organized filing system. This position is ideal for a proactive individual with excellent interpersonal skills.

What You Will Be Doing

• Owners/Tenants Support: Act as the first point of contact for owners and tenants, answering phone calls and handling enquiries and complaints with professionalism.
• Onboarding New Owners/Tenants: Assist new owners and tenants with the application process for card access, keys, and seasonal parking, and manage move-in/move-out logistics to ensure a seamless transition.
• Service Coordination: Coordinate on-site inspections for Technicians and Property Executives to promptly address residents’ service requests.
• Administrative Excellence: Manage petty cash vouchers and facility bookings. Provide administrative support by compiling weekly and monthly submissions for HQ Accounts. Establish and maintain an efficient filing system to streamline documentation and operations. Track office stationery inventory and equipment maintenance records.

What We’re Looking For

• Strong communication and interpersonal skills.
• Positive attitude with a can-do mindset.
• Detail-oriented.
• Proficiency in Microsoft Office and comfort using technology to streamline property management tasks.
• Candidates from property/facilities management, the service industry, or Hospitality, Tourism, or Hotel Management will have an advantage.
• Minimum of 'O' Level or equivalent qualifications.

Why Knight Frank?

• Numerous opportunities for growth and career development.
• A supportive, collaborative team that values your contributions.
• Continuous learning and development to support your advancement.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Competitive salary offered.

Please note: This is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted, nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.