Client Experience Assistant

Client Experience Assistant

The Client Experience Assistant is a core member of our front-of-house team, supporting the delivery of a seamless, high-quality client and visitor experience in our London office.

This role is ideal for someone reliable, proactive, and service-driven, with strong attention to detail and pride in maintaining a professional environment. The role requires wearing an Isio-provided uniform and maintaining a polished, professional appearance at all times.

This role is 35 hours per week, Monday–Friday. The working pattern will vary within the 8:00 am to 6:00 pm operating window to ensure full cover (e.g., rotating shifts such as 8:00 am to 4:00 pm, 9:30 am to 5:30 pm, 10:00 am to 6:00 pm).

This in-office role will be based at our London premises on Noble Street, Barbican, EC2V 7EE.

Role Responsibilities

Meeting Room Preparation & Turnaround

• Prepare all meeting rooms ahead of scheduled appointments, ensuring rooms are clean, set up correctly, and stocked appropriately.
• Clear and reset rooms promptly between meetings, maintaining consistently high standards throughout the day.
• Monitor and replenish front of house supplies, including stationery, refreshments, and printed materials.
• Assist with basic AV/presentation set-up as required, escalating to IT or Client Host team where needed.

Front of House Support

• Provide occasional reception desk cover when Client Hosts are unavailable, ensuring all visitors receive a warm, professional welcome.
• Support with switchboard calls, visitor queries, and general front-of-house duties as directed by the Client Host team.
• Follow all office procedures and client-experience standards, ensuring a consistent five-star service.

Operational Support

• Maintain security awareness at all times, reporting any concerns promptly.
• Support event set-up, hospitality, and ad hoc operational tasks during busy periods.
• Complete routine administrative tasks such as replenishing materials, room checks, and monitoring stock levels.

What We're Looking For

• Previous hospitality or corporate experience is required.
• Teamwork: working positively and collaboratively with colleagues.
• Time management and adaptability: ability to prioritise tasks, be flexible when situations change, and adjust effectively to different client needs.
• Strong attention to detail with a commitment to maintaining a polished, high-quality environment.
• Clear, confident communication and a positive, solution-focused approach.
• Proficiency with Microsoft Office and common workplace technology.
• Ability to maintain a professional appearance in line with uniform and dress standards.

Why Join Isio

Isio is a fast-growing professional services business that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards, and our values guide how we advise our clients, how we operate as a business, and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

Here, growth brings opportunity—more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website.

About Isio

A progressive advisory firm, Isio partners with clients of all sizes to deliver expertise in pensions, employee benefits, and wealth advisory services.

Working with pension trustees, employers, individuals, families, and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage, we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products, and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable, and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful, and leaves a lasting impact.

Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us at hrrecruitment@ISIO.com.