Relationship Service Manager, IB

Job Summary

As a Relationship Service Manager, International Banking, you will partner closely with Relationship Managers to support business growth through consistent service delivery and meaningful client engagement. You will manage day-to-day client servicing, transactions, documentation, and internal coordination while ensuring a seamless client experience and maintaining strong risk and control standards.

Key Responsibilities

• Provide high-quality service support by responding promptly and accurately to client banking queries and requests.
• Manage account servicing and maintenance activities, ensuring account-related matters are resolved efficiently.
• Partner with Relationship Managers and coordinate with internal teams to support client needs and resolve service issues.
• Verify and process transactions accurately, promptly, and in line with established procedures.
• Ensure all required documentation is complete, accurate, and submitted on time.
• Track and manage client complaints, ensuring timely resolution and appropriate follow-up.
• Participate in service initiatives to continuously improve the overall client experience.
• Provide administrative support for Branch and Hub operations and assist with client events when required.
• Maintain strong risk awareness, including the identification, escalation, and mitigation of potential fraud, conduct, and compliance risks.
• Protect client information by complying with data privacy, banking secrecy, and regulatory requirements.
• Demonstrate the Bank’s values and Code of Conduct while working collaboratively with key stakeholders across Branch, Operations, Product, Business Risk, Operational Risk, and Segments.

Candidate Profile

Qualifications and Experience

• Holds a Diploma or Bachelor’s degree.
• Minimum of 1 year of experience in a related field or role.
• Demonstrates good knowledge of the financial services industry.

Skills and Attributes

• Has a strong client-service mindset and is committed to delivering a positive client experience.
• Possesses excellent attention to detail, with the ability to manage documentation and transactions accurately.
• Communicates clearly and professionally and can build strong working relationships with clients and internal stakeholders.
• Is well organized and able to prioritize urgent tasks effectively.
• Works collaboratively and takes ownership of responsibilities.
• Remains calm, resilient, and effective when working under pressure or facing challenges.
• Demonstrates commercial awareness and a good understanding of business needs.
• Acts with integrity and maintains a strong awareness of risk, compliance, fraud prevention, data privacy, and banking secrecy requirements.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, combined with our brand promise, to be here for good, is achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing: are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle: continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together: we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What We Offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Information

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website: www.sc.com/careers