Intern, Digital Channel

Digital Channel Intern

The Digital Channel team drives the digital experience for PhillipCapital clients by making investing and wealth management simpler, smarter, and more engaging. As a Digital Channel Intern, you will have the opportunity to work on digital initiatives across POEMS, Wealth, and AI-powered customer experiences, supporting projects that improve how clients discover, invest, protect, and grow their wealth. You will gain hands-on exposure to digital product management, customer journey design, user experience enhancement, digital marketing, data analytics, and AI initiatives while collaborating with business, technology, operations, and marketing teams.

Responsibilities

• Support the planning and execution of digital initiatives across POEMS and Wealth platforms.
• Analyse customer journeys and identify opportunities to improve the digital client experience.
• Conduct market research on digital wealth trends, fintech innovations, and competitor offerings.
• Gather business requirements and assist in preparing user stories, business requirements, user acceptance test (UAT) scenarios, and documentation.
• Assist in testing new digital features and enhancements to ensure a seamless customer experience.
• Analyse user behaviour, campaign performance, and platform usage to generate actionable insights.
• Support digital marketing initiatives, including customer engagement campaigns and content development.
• Participate in AI-related projects, including personalised recommendations, digital assistants, and workflow automation.
• Collaborate with cross-functional teams including Technology, Marketing, Operations, Compliance, and Customer Experience to deliver digital solutions.
• Contribute ideas to transform POEMS from a trading platform into a comprehensive digital wealth platform.

Qualifications

We value curious individuals who enjoy solving problems and creating better digital experiences. While you may not have experience in every area, a passion for technology, innovation, and customer experience will help you succeed.

Required

• Currently pursuing a Bachelor’s Degree in Business, Information Systems, Information Technology, Computer Science, Marketing, Finance, or a related discipline.
• Strong analytical and problem-solving skills with attention to detail.
• Passion for digital products, fintech, AI, and wealth management.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively within a cross-functional team.

Advantageous

• Familiarity with digital product management, customer journey mapping, UI/UX concepts, Agile/Scrum methodologies, or data analytics.
• Experience with AI tools, Microsoft Power BI, Excel, Figma, SQL, or digital analytics platforms.
• Eagerness to learn, take ownership, and contribute ideas in a fast-paced environment.

If you are looking for an environment of growth and opportunities, please write in with a detailed resume stating the position applied and expected salaries to the HR department via recruitment@phillip.com.sg. We regret that only shortlisted candidates will be notified.