Mission Operator - Suffolk County

Mission Operator

Join Axon and be a force for good. At Axon, we’re on a mission to Protect Life. We’re explorers pursuing society’s most critical safety and justice issues through our ecosystem of devices and cloud software. We work better together, connect with candor and care, and seek diverse perspectives from our customers, communities, and colleagues.

Life at Axon is fast-paced, challenging, and meaningful. You’ll take ownership, drive real change, and continually grow while working for a mission that matters at a company where you matter.

Your Impact

The Mission Operator will work on-site at the Suffolk County Police Department in Yaphank, New York. The role supports the redaction process, manages digital evidence, and provides hardware and product support. You will serve as an expert in the use of Axon products to facilitate the timely production of redacted evidence.

You will work closely with multiple cross-functional teams to establish a high-functioning process, overcome challenges, ensure the technical quality of redactions, and provide analytical insights into device data. As someone who wears multiple hats, you will remain focused on making customers more efficient and confident in their daily workflows.

Role Details

• Location: Suffolk County Police Department in Yaphank, New York
• Reports to: Senior Manager, Embedded Services
• Direct reports: None

What You’ll Do

• Commute to Suffolk County daily, Monday through Friday, and be available during core agency hours.
• Provide Tier 1 and Tier 2 technical support to agency personnel.
• Serve as a product specialist for one or more Axon products used by the agency.
• Achieve mastery of Axon’s redaction products and Evidence.com.
• Interpret policies and laws governing redaction, including unique situations not specifically addressed by existing guidance. Make autonomous decisions subject to supervisory and/or departmental review.
• Participate in weekly stand-up meetings.
• Produce weekly and quarterly analysis reports as assigned.
• Become fully proficient in the redaction process and help produce redacted evidence.
• Apply appropriate redactions and edits to footage in accordance with applicable laws and department policies to ensure proper production.
• Help develop and continuously improve technical documentation and job aids to support understanding, repeatability, and quality throughout the redaction process and in the use of related Axon products.
• Manage customer expectations and maintain realistic expectations.
• Maintain customer confidence, particularly in high-pressure situations.
• Communicate customer feedback across Axon teams and divisions to support product development and improvement.
• Troubleshoot and document daily issues, and communicate status to stakeholders.
• Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances.
• Produce status and usage reports for assigned products to provide agency insights.
• Maintain familiarity with relevant Axon Academy content and leverage it for training.
• Visit individual precincts or commands as needed to provide assistance with Axon devices and software.

What You Bring

• Bachelor’s degree or equivalent work experience.
• At least one year of professional experience working with major-city or enterprise-level customers.
• A proven track record of successfully managing customer relationships and technical projects.
• Understanding of SaaS, cloud providers and solutions, virtualization, and storage is desired.
• Ability to communicate at an appropriate technical level for clients with varying levels of IT knowledge and skill.
• Excellent interpersonal skills, with strong written and verbal communication abilities.
• Strong attention to detail, organizational skills, and time-management abilities.
• Demonstrated ability to adapt to change and remain calm in high-stress situations.
• Experience working with and supporting law enforcement is desired.
• Experience using Excel or Google Sheets formulas to produce analytical charts.
• Experience creating analytical reports and visual aids in PowerPoint or Google Workspace tools for senior-level presentations.
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies is desired.
• Knowledge of CCTV, VMS, and IP cameras is desired.
• Experience working closely with sales and support teams is desired.
• Ability to pass an agency background check.
• Valid driver’s license.
• Access to reliable transportation.
• Spanish-language skills are desirable.

Benefits

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• Employee resource groups (ERGs)
• Snacks in our offices

Compensation

Axon is a total compensation company, meaning compensation may include base pay, bonus, and stock awards. Actual base pay depends on factors such as level, function, training, transferable skills, work experience, business needs, and geographic market.

Our benefits offer a range of options to support you physically, financially, and emotionally through major milestones and everyday life. For more information, visit https://www.axon.com/careers.

Base Pay Range: $52,500–$84,000 USD