Document Specialist

Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry-leading technology is backed by unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health, and capital markets.

We believe in high-trust collaboration and value each person's unique skills, perspectives, and experiences. Our success is driven by our world-class global teams and culture. Learn more at https://www.toppanmerrill.com/careers/.

About the Opportunity

Toppan Merrill has an exciting opportunity for a Document Specialist to join our hybrid team. You will support the production, onboarding, optimization, and troubleshooting of client disclosure documents using the Quinn platform. Working closely with clients and internal stakeholders, you will ensure document quality, accuracy, and compliance while delivering exceptional customer service.

Job Responsibilities

• Onboard Microsoft Word documents into the Quinn platform and prepare files for production.
• Run document cleanup processes, apply style tagging, and validate formatting accuracy.
• Generate, review, and troubleshoot document proofs to identify and resolve formatting or production issues.
• Support clients with document edits, platform questions, and issue resolution.
• Participate in document set-up, optimization, and ongoing maintenance activities.
• Collaborate with Customer Success, Production Design, Proxy, and other cross-functional teams to deliver exceptional client service.
• Participate in User Acceptance Testing (UAT) for platform enhancements and new releases.
• Document processes and contribute to continuous improvement initiatives across the Document Services team.

Schedule and Work Arrangement

Shifts:

• 1st Shift: 8:00 AM - 4:30 PM CT
• 2nd Shift: 2:00 PM - 10:30 PM CT
• On-call weekends once a month: 8:00 AM CT to 9:30 PM CT

Work Arrangement: This is a hybrid work arrangement requiring 1 day in-office per week.

• Minnesota employees work onsite Thursdays.
• New York employees work onsite Wednesdays.
• Ontario schedule to be determined.

About You

Qualifications:

• BA/BS degree in Business or a related field preferred, or equivalent combination of education and experience.
• 1+ year of advanced Microsoft Word, document production, desktop publishing, or related experience preferred.
• Strong understanding of document styles, formatting, proof review, and print production concepts.
• Experience in a client-facing, customer service, or support-oriented environment.
• Ability to identify, troubleshoot, and resolve formatting and document production issues.
• Strong attention to detail with the ability to manage multiple priorities and deadlines.
• Experience with HTML, XPP, disclosure documents, legal document services, publishing, or typesetting is a plus.

Compensation and Benefits

We offer a competitive pay scale ranging from $20-$30 per hour, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Toppan Merrill strives to provide our employees and loved ones with competitive benefits including:

• Enhanced Medical, Dental, Vision, and Life insurance for employees and dependents.
• 401(k) with company match with full vesting from date of hire.
• Retirement Savings Plan (Canada employees).
• Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
• Paid parental leave.
• Paid community involvement/volunteer days.
• Wellness Resources and Employee Assistance Programming.

Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities, and veterans, are encouraged to apply.