Executive, Customer Service (4-months contract)

Executive, Customer Service

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform. We provide consumers with actionable insights to discover, compare, and choose the best financial products, bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan, and the Philippines. Our brand portfolio includes B2C platforms MoneyHero, SingSaver, Money101, Moneymax, and Seedly, as well as the B2B platform Creatory. We also hold a preference share investment in Jirnexu Pte. Ltd. As of June 30, 2026, MoneyHero had over 280 commercial partner relationships and approximately 3.7 million Monthly Unique Users across its platforms for the three months ended June 30, 2026.

About the Job

MoneyHero is seeking a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat, and phone support channels. The ideal candidate must have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional training, career advancement, and internal mobility opportunities
• Competitive benefits including insurance and a mental wellness program

Key Responsibilities

The Executive, Customer Service will be responsible for:

• Promptly and accurately responding to customer inquiries via email, chat, and phone platforms.
• Effectively resolving customer issues and complaints to ensure a positive customer experience.
• Providing clear and concise information about MoneyHero's products and services.
• Escalating complex inquiries or complaints to the appropriate department or supervisor.
• Maintaining accurate records of customer interactions and inquiries.
• Adhering to company policies and procedures regarding customer service.
• Contributing to the development and improvement of customer service processes.
• Collaborating with team members to achieve department goals and objectives.

Candidate Qualifications

In this role, we are looking for someone with:

• Fluency in written and spoken Hong Kong Cantonese is mandatory.
• Good written and verbal communication skills in English.
• A minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• A positive and professional attitude.