Client Care Executive

Job Summary

Responsible for managing inbound and outbound customer interactions, addressing inquiries, resolving issues, and providing accurate information about our products and services to deliver quality service to clients.

Key Responsibilities

• Handle inbound and outbound calls and other client contacts professionally.
• Resolve customer inquiries, problems, and complaints efficiently.
• Provide accurate information on products and services and identify cross-selling opportunities.
• Record client interactions and feedback in the system for service improvement.
• Meet defined service quality, productivity, and performance targets.
• Adhere to all internal policies, procedures, and regulatory requirements, including AML and conduct standards.

Skills and Experience

• Experience in a contact centre or customer service environment preferred.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Commitment to high ethical standards and compliance.

About Standard Chartered

We are an international bank, nimble enough to act and big enough for impact. For more than 170 years, we have worked to make a positive difference for our clients, communities, and each other. We question the status quo, embrace challenges, and always look for new opportunities to grow and improve. If you are looking for a career with purpose and want to work for a bank making a difference, we encourage you to apply. We are committed to celebrating your unique talents.

Our purpose—to drive commerce and prosperity through our unique diversity—and our brand promise—to be here for good—are achieved by how each of us lives our valued behaviours.

When you work with us, you will see how we value difference and advocate inclusion. Together we:

• Do the right thing: Assert ourselves, challenge one another, and live with integrity while putting the client at the heart of what we do.
• Never settle: Continuously strive to improve and innovate, keeping things simple, and learning from both successes and challenges.
• Are better together: We embrace individuality, promote inclusivity, see the good in others, and work collectively to build for the long term.

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits package designed to support your mental, physical, financial, and social wellbeing.

• Financial Wellbeing: Core bank funding for retirement savings, medical, and life insurance, with flexible and voluntary benefits available in some locations.
• Time Off: Generous time-off allowances, including annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months), and volunteering leave (3 days), in addition to minimum global standards for annual and public holidays, totaling a minimum of 30 days.
• Flexibility: Flexible working options based around home and office locations, allowing for flexible working patterns.
• Wellbeing Support: Proactive wellbeing support through Unmind (a market-leading digital wellbeing platform), development courses for resilience and other human skills, a global Employee Assistance Programme, sick leave, mental health first-aiders, and various self-help toolkits.
• Career Growth: A continuous learning culture to support your growth, offering opportunities to reskill and upskill, and access to physical, virtual, and digital learning resources.
• Inclusion: The opportunity to be part of an inclusive and values-driven organization that embraces and celebrates our unique diversity across all teams, functions, and geographies, ensuring everyone feels respected and can realize their full potential.