Personal Banker - Universal Branch Madison & 55th St. Branch

Why Wells Fargo

Wells Fargo is a global financial services leader committed to driving innovation, empowering communities, and helping customers succeed. Employees are supported with competitive compensation, comprehensive benefits, opportunities for growth, and programs designed to promote work-life balance and well-being.

About the Role

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join the National Branch. In this frontline role, you will build customer relationships by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customers’ goals and connect them with appropriate banking products, services, and digital tools to help them manage their finances with confidence.

You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. This role provides a strong foundation for long-term career growth and mobility through Wells Fargo’s training and coaching programs.

Responsibilities

• Build lasting customer relationships through proactive conversations that support financial well-being and deepen engagement.
• Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions.
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals.
• Support everyday banking needs, including new account openings, service requests, and credit applications.
• Perform cash handling and teller line activities while accurately processing transactions and maintaining compliance with operational standards.
• Use and adopt digital tools and technologies to enhance the customer experience and support evolving banking needs.
• Deliver accurate, compliant service while exercising sound judgment within defined risk controls.
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists.

Required Qualifications

• Six or more months of customer-interaction experience, or equivalent experience demonstrated through one or a combination of work experience, training, military experience, or education.

Desired Qualifications

• Prior experience in financial services or another highly regulated, customer-facing role.
• Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
• Comfort initiating outreach through calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
• Comfort using digital tools and technology, with the ability to quickly learn new systems and guide customers in adopting relevant capabilities.
• Ability to identify customer needs and connect them with appropriate solutions, including referrals when additional expertise is needed.
• Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
• Ability to follow policies and regulations while identifying and escalating risk concerns.

Job Expectations

• Ability to work a schedule that includes Saturdays.
• Flex between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support.
• SAFE registration is required at the time of employment. Wells Fargo will initiate the registration process after the start date.
• Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply.
• This position is not eligible for visa sponsorship.

Posting Location

• 545 Madison Avenue, New York, NY 10022

Pay Range

$23.00–$31.00 per hour

The base pay range may vary based on factors including demonstrated performance, skills, experience, and work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive benefits package. Benefits may include:

• Health benefits
• 401(k) plan
• Paid time off
• Disability benefits
• Life, critical illness, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

For more information, visit Wells Fargo Benefits.

Posting End Date

September 19, 2026

Job postings may be removed early due to the volume of applicants.

Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

Risk and Compliance

Employees are accountable for executing applicable risk programs, including credit, market, financial crimes, operational, and regulatory compliance programs. Responsibilities include following Wells Fargo policies and procedures, fulfilling risk and compliance obligations, escalating and remediating issues promptly, and making sound risk decisions consistent with business-unit risk appetite and program requirements.

Additional Information

Applicants may request a medical accommodation during the application or interview process through Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug-free workplace. For more information, review the Drug and Alcohol Policy.

• Third-party recordings are prohibited unless authorized by Wells Fargo.
• Applicants must directly represent their own experiences during the recruiting and hiring process.