Platform Support Engineer 1st Line

What you’ll do

• Develop and maintain a deep understanding of the assigned technical platforms, systems, interdependencies, and operational risks.
• Carry out first-line investigation and resolution of platform, system, and application issues.
• Perform daily system checks to verify operational integrity.
• Respond promptly to system dashboard alarms and Talkback queries.
• Investigate and resolve transmission-affecting incidents and faults.
• Log, update, and manage incident tickets using Jira.
• Complete pre- and post-implementation checks following system changes through the Change Request process.
• Collect and analyze system logs to support investigations into service- and system-impacting issues.
• Collaborate with second-line Platform Engineering teams, Platform Principals, and subject-matter experts to capture and share technical knowledge.
• Take ownership of personal development and proactively build technical and operational capabilities.

What you’ll bring

• An understanding of linear and non-linear broadcast systems.
• Excellent customer focus, communication, and collaboration skills.
• Strong analytical and problem-solving capabilities, with good commercial awareness.
• Clear and confident written and verbal communication skills.
• Resilience, flexibility, and the ability to remain effective under pressure.
• The ability to work independently while contributing positively to a collaborative team.
• Curiosity and enthusiasm for learning about emerging technologies and platforms.

Why this role matters

This is a critical role in maintaining the health and performance of platforms that support live broadcast services. Your technical understanding, attention to detail, and ownership of incidents will help ensure issues are resolved efficiently, service improvements are delivered continuously, and customer commitments are met. Success in this role will be measured through strong SLA performance, customer satisfaction, and ongoing efficiency of platform support.