Collection Assistant

About Carousell Group

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia, on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, OneShift, REFASH, and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global, and Peak XV Partners (formerly known as Sequoia Capital India).

Carousell’s culture is built on hiring, developing, and promoting people who embody our values of HEART: Humility, Empathy, Accountability, Relentlessly resourceful, and Teamwork. Together as an organisation, we make magic happen.

About Revo Financial

Established in 2018, Revo Financial is an innovative financial solutions provider for both businesses and individuals’ automotive needs. We leverage technology for automated processing to bring efficiency and a seamless, simple experience for customers. We are driven to be the next evolution of the autos financial business and invite you to be an integral part of our team.

Job Description

• Manage an assigned portfolio of overdue motor hire purchase accounts across various delinquency buckets.
• Contact customers via calls and messages to recover outstanding installments.
• Negotiate repayment plans, restructures, and settlements within approved guidelines, and monitor adherence to agreed arrangements.
• Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, including voluntary surrender and shortfall recovery after vehicle disposal.
• Maintain accurate, timely records of all collections activities, payment arrangements, and account statuses in the system.
• Record payment information by updating account details and maintaining accurate records of all customer interactions.
• Perform other ad hoc duties as required.

Qualifications

• 1 to 2 years of collections or debt recovery experience, preferably in motor hire purchase.
• Strong negotiation skills and composure in difficult conversations.
• Meticulous with records and follow-up.
• Intermediate Excel knowledge.
• Able to work independently while collaborating with various departments and stakeholders.