Senior Executive, Travel Claims

Consumer GI Operations — Executive/Senior Executive (General Insurance Claims)

Consumer GI Operations is a team that supports General Insurance (GI) operations at Income. The team plays a key role in GI Consumer Business by supporting stakeholders in Underwriting, Policy Servicing, and Claims processing.

Key Responsibilities

• Assess and negotiate settlement of General Insurance claims within the approved delegated authority limit.
• Ensure prompt, fair, and reasonable claims settlement.
• Liaise with external service providers (e.g., surveyors, loss adjusters, and assistance companies) where necessary.
• Be vigilant and escalate suspicious cases for further investigation.
• Assist the supervisor in preparing and analysing exception reports and daily productivity reports.

Qualifications

• Degree or diploma holder in any field.
• Insurance certifications (BCP, PGI, ComGI) preferred.
• 1 to 2 years of working experience in the motor industry in a similar capacity preferred.
• Good analytical, communication, and negotiation skills.
• Service-oriented with excellent communication, interpersonal, and presentation skills.

About Income Insurance Limited

Income Insurance Limited is Singapore’s leading composite insurer, offering products and services that serve the protection, savings, and investment needs of different life stages and for all segments of society.

Income’s innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

Income was established in 1970 and remains the only insurance co-operative in Singapore. We are committed to create a positive social impact through our products, services, and people.

Today, we serve more than 2 million policyholders. Our financial strength and diversified investment portfolio are reflected by our strong credit ratings, which underpin the delivery of our commitment to customers.