Insurance Administrator

About us

YuLife is a tech-driven insurance company on a mission to transform insurance into a force for good. We work with employers and insurer partners to deliver group insurance products that people actually engage with, helping shift the industry from claims-led to prevention-focused outcomes.

Our model combines insurance, technology, and behavioural science to create hyper-engaging insurance experiences. Through our award-winning platform, employees interact with their insurance every day, building healthier habits while staying protected. This engagement benefits everyone involved: individuals are more proactive about their health, employers see stronger engagement and retention, and insurers benefit from improved risk profiles over time.

At YuLife, we are building a game-changing insurance business with a clear commercial edge and a strong sense of purpose. Our culture reflects that ambition. We are a people-first, values-led company that believes great products are built by teams who feel trusted, supported, and inspired by the mission they are working on.

If you want to help reinvent a global industry, work on products with real-world impact, and build alongside smart, kind, driven people, YuLife is a place where you can do meaningful work and grow with the business.

The role

The day-to-day management of insurance and YuLife policies written through YuLife, ensuring all clients, intermediaries, and internal customers receive personable, first-class customer service.

Day-to-day responsibilities

• Provide ongoing insurance and YuLife policy administration and support for a portfolio of clients.
• Support YuLife Sales Teams, Customer Success Account Management, Advisers, and direct Clients with ongoing insurance queries and administration related to your clients.
• Request anniversary data, review and send out invoices.
• Prepare anniversary accounts, including review, manipulation, and formatting of anniversary data where necessary.
• Review and issue policy schedules.
• Ensure the Client/Adviser is kept informed of the progress of the journey.
• Participate in customer account management meetings (on and off-site) as appropriate.
• Assist clients and intermediaries with ad-hoc insurance queries.

The ideal candidate will have

• Minimum 1 year of Group Risk administration and/or Healthcare administration with demonstrated technical ability in Group Life, Group Critical Illness, Group Income Protection and/or Healthcare and Dental products.
• GR1 or IF7 (or a desire to work towards).
• A high level of written and verbal communication.
• Excellent attention to detail.
• Enjoy working with Excel.
• Aptitude for working with multiple technologies, including AI.
• Commitment to delivering the best possible customer experience, right-first-time.
• Ability to work under pressure, understanding the peaks of Group Risk and Healthcare/Dental business.
• Ability to adopt change to improve process, efficiency, and service.
• Comfort working with customers from a variety of backgrounds and positions.
• Ability to convey complex information to customers with varying levels of understanding while maintaining technical integrity.

What you’ll get

We like to give more than we take—here are some of our benefits:

• Competitive base salary.
• Potential to earn share options.
• 6x salary life assurance.
• Private Medical Insurance via Bupa.
• Health Cash Plan via Medicash.
• Income protection.
• 3% company contribution to pension via salary sacrifice scheme.
• 25 days Annual Leave + 1 Love being Yu (e.g., your birthday, moving house—anything else that’s for Yu!).

Additional perks:

• Access to the YuLife app, including well-being rewards, discounts and exclusive offers, plus access to Meditopia and Fiit.
• £20 per month to a “be your best Yu” budget.
• Unlimited monthly professional coaching with More Happi.
• OnHand volunteering app.
• Financial coaching with Octopus Money.
• Generous parental leave.
• Remote working package (includes laptop, desk, chair, etc.).
• Flexible and hybrid working with a lovely office between Moorgate & Old Street.

Our framework and principles around hybrid working at YuLife.

Here at YuLife, our values are encompassed by Love Being Yu, and as a result we’re committed to diversity and inclusion. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, disability, or any other protected class.