Facilities Administrator Mailroom

Facilities Administrator (Mailroom)

JLL empowers you to shape a brighter way. Our people are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

What this job involves:

As a Facilities Administrator for our Mailroom operations, you’ll serve as the backbone of daily communication flow, ensuring seamless mail and package distribution across the facility. You’ll manage the complete lifecycle of incoming and outgoing correspondence, from sorting and distribution to vendor coordination and tracking systems. You’ll work collaboratively with facilities teams, building occupants, and external courier services to maintain mailroom standards that reflect our commitment to operational excellence. This role offers the opportunity to develop expertise in facilities operations while contributing to the seamless experience that defines our workplace environments.

What your day-to-day will look like:

• Sort, process, and distribute incoming mail, packages, and courier deliveries to appropriate recipients throughout the facility in a timely and accurate manner
• Manage outgoing mail services, including metering, weighing, labeling, and coordinating pickups with postal services and courier vendors
• Maintain accurate tracking systems and logs for all packages and certified mail, ensuring proper documentation and chain of custody
• Operate mailroom equipment, including postage meters, scales, label printers, and package scanning systems, and perform routine maintenance checks
• Respond to inquiries from building occupants regarding mail delivery status, package tracking, and mailroom procedures with professionalism and efficiency
• Coordinate with building security and reception teams to manage package storage, oversized deliveries, and special handling requirements
• Maintain organized mailroom spaces, ensuring all supplies are stocked and work areas remain clean, safe, and compliant with facility standards
• Process mail forwarding requests, return-to-sender items, and undeliverable correspondence according to established protocols

Required qualifications:

• High school diploma or equivalent educational credential
• 1–2 years of experience in mailroom operations, facilities support, or a similar administrative role
• Ability to lift and move packages weighing up to 50 pounds regularly throughout the workday
• Strong organizational skills with proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency with basic computer applications, including email, tracking software, and database entry systems
• Excellent attention to detail and accuracy when handling confidential materials and sensitive correspondence
• Professional communication skills and customer service orientation when interacting with building occupants and vendors

Preferred qualifications:

• Experience working in corporate facilities, commercial real estate environments, or large-scale office buildings
• Familiarity with postal regulations, shipping carrier systems (UPS, FedEx, USPS), and international mailing procedures
• Knowledge of mailroom management software or computerized tracking systems
• Certification or training in workplace safety, package handling, or facilities operations
• Bilingual capabilities to support diverse workplace populations

Location

On-site – Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table.