Contract Assistant Officer, Customer Service Center (Cashier role, 6 months Contract)

About Prudential

Prudential’s purpose is to be partners for every life and protectors for every future. The company fosters a culture where diversity is celebrated and inclusion is assured for people, customers, and partners. Prudential supports employees in delivering their best work and making an impact, while also backing career ambitions. Prudential encourages people to Connect, Grow, and Succeed.

Role Summary

This role provides and processes information and payments in response to customers’ enquiries, concerns, and requests through day-to-day cashier counter operations, face-to-face, effectively and efficiently.

Job Responsibilities

• Perform cashier duties.
• Provide and process information and payments by referring to operating systems, guidelines, digitalization tools, and applications, in response to customers’ enquiries, concerns, and requests regarding insurance products and services.
• Provide document Mainlander Sales Verification services on a face-to-face basis or via an electronic platform to ensure NB applications comply with underwriting and compliance requirements.
• Respond to customer feedback in a timely and professional manner to enhance customer satisfaction.
• Communicate and coordinate with different functions and departments to maintain strong working relationships and improve operational efficiency and effectiveness.
• Handle customer dissatisfaction by providing appropriate solutions and alternatives in a timely manner, and report to the supervisor.

Job Requirements

• Form 7 or above.
• 1–3 years of experience in Customer Service Operations.
• Good written and spoken English and Chinese (including Mandarin).
• Good analytical and problem-solving skills.
• Able to work with people from diverse backgrounds, with strong interpersonal skills.
• Highly organized self-starter with the ability to meet tight deadlines.
• Able to work independently under pressure and handle difficult situations in a friendly manner.
• Customer-focused and result-oriented.
• Proficient in MS Word and Excel.