Platform Support Coordinator

Platform Support Coordinator

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising. Our technology helps advertisers reach the right audiences across the open internet—from streaming TV and podcasts to mobile apps, news, and more.

As a Platform Support Coordinator, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams and Clients have excellent platform experiences. This role is for highly motivated, customer-centric, and self-directed individuals interested in learning and supporting a groundbreaking media buying platform built for the open internet. There is room for advancement within the department or elsewhere in the company.

What You’ll Do

• Provide support for application issues and ensure incidents within our platform or tools are addressed within established SLAs.
• Own incidents, including escalating to other technical teams.
• Multi-task, manage, and resolve transactional application support requests.
• Perform problem-solving and troubleshooting.
• Execute stored procedures and query our database using SQL.
• Maintain the company’s ticketing system and answer, troubleshoot, and resolve technical issues related to The Trade Desk’s trading platform.
• Take initiative on tickets that can be completed without Development Team assistance.
• Contribute to the company’s Knowledge Base by creating new articles and updating existing ones.
• Coordinate in-depth training on support-related tools and processes.

Who You Are

• Bachelor’s degree in an analytical subject, or relevant substitute experience.
• 1–3 years of relevant work experience as a support representative in a small or medium-sized business.
• Outstanding troubleshooting, analytical, and problem-solving abilities, with the ability to collaborate cross-functionally in a fast-paced startup environment.
• Basic SQL and HTML experience.
• Experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus.
• Some experience with AI tools such as CoPilot and Claude is a plus.
• General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus.
• No previous online advertising experience required; experience or internships in online advertising or technology are encouraged.
• Effective time management skills—ability to prioritize and meet deadlines.
• Outstanding written and verbal communication skills in English.