Associate Banker II (Dyker Heights) PT 30 - Bilingual Fujianese/ Mandarin preferred Hours

Work Location

Brooklyn, New York, United States of America

Hours

30

Pay Details

$23.75 - $31.00 USD

Line of Business

Personal & Commercial Banking

Job Description

This role brings TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity—helping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD’s risk and regulatory standards.

Depth & Scope

• Delivers everyday banking and basic consumer account opening/maintenance by engaging clients through needs-based conversations; helps clients understand their options and connects them to appropriate partners.
• Serves as the first point of contact for clients and as a hospitality ambassador for the bank location, guiding traffic flow while delivering a high-touch client experience.
• Completes accurate, efficient everyday banking transactions while proactively identifying needs and opportunities; refers clients to appropriate partners to help achieve financial objectives.
• Applies broad knowledge of banking products and services to evaluate and recommend client solutions using insights, tools, and resources.
• Participates in inbound and outbound acquisition efforts by recognizing client needs and initiating appropriate referrals to specialists.
• Performs and independently decides a broad range of client transactions and multi-step activities within established financial limits.
• Identifies and assesses client problems in straightforward situations using standard procedures; escalates non-standard issues internally and may serve as an escalation point as needed.

Customer Accountabilities

• Manages client flow (in-person and phone) to orchestrate the overall client experience, including client inquiries, issue resolution, and referrals to appropriate partners.
• Provides consistent, relationship-driven service as a hospitality ambassador aligned to TD’s service strategy.
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being; connects clients to specialists as needed.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities.
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.

Shareholder Accountabilities

• Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client.
• Safeguards the integrity of the client relationship by following AML laws and regulatory requirements, accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards.
• Identifies potential discrepancies, material changes, or risk indicators and escalates appropriately per policy and procedure.
• Acts in accordance with TD’s code of conduct and ethical standards in every decision.
• Protects TD’s clients, colleagues, and the Bank—do the right thing, own it, raise it, know it.

Employee/Team Accountabilities

• Completes required training and continuously strengthens risk and compliance knowledge.
• Contributes to a positive work environment by aligning to the TD Model, Brand, and Culture as a full team member.
• Takes accountability for outcomes and performance through participation in performance and development activities; proactively shares insights, lessons learned, and best practices across the team.
• Embraces different perspectives, backgrounds, and experiences.
• Models curiosity and seeks out different perspectives to foster a growth mindset.
• Collaborates with team members to contribute to team and organizational success.

Education & Experience

• High school diploma or GED.
• 1+ years demonstrated experience working with clients (experience may include volunteering, education, or military experience).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.
• Notary License preferred.

Physical Requirements

Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Frequent
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Adding, subtracting, multiplying, and dividing – Continuous