Associate, Merchant Account Manager

Company Overview

Skimlinks, now a Taboola company, is a global e-commerce monetization platform with offices in LA, London, Germany, and NYC. We work with over 60,000 premium publishers (including Condé Nast, Hearst Magazines, BuzzFeed, Huffington Post, Business Insider, Refinery29, and more) and 50,000 retailers worldwide. Our technology helps content producers get paid commissions for the products and brands they write about.

We provide visibility into the browsing and shopping behaviors of over 650 million users. Our technology understands the web pages users visit, the brands and products they view, the links they click, and the purchases they make across our network. We track over $2.5m in affiliated sales every day and provide the expertise and tools to support commerce strategies across channels.

Role Summary

The Associate, Merchant Account Manager is based in New York, part of the Skimlinks Commercial team, and reports to the Manager, Merchant Accounts. The main focus of this role is to support the Account Management team while building a portfolio of merchant clients, ensuring full utilization of Skimlinks’ and Connexity services and platform.

Responsibilities

• Assist with managing, retaining, and accelerating account growth through proactive client engagement, including evaluating merchants’ long-term strategic objectives.
• Identify upsell opportunities by aligning current or potential product offerings with the goals and themes of top-tier publishers and influencer programs.
• Support publisher/influencer and merchant sponsorship flat-fee placements.
• Resolve account issues proactively and expediently, working cross-departmentally as needed.
• Provide marketplace feedback and competitive intelligence to internal teams to improve and enhance product offerings.
• Work with the Operations team to ensure seamless implementation of platform and network technology.
• Enforce strong network quality standards across Skimlinks merchants regarding how they promote merchants.
• Set up, monitor, and log merchant requests via internal systems.

Qualifications

Our ideal candidate will have:

• 1+ years of account management, sales planning, or campaign manager experience, preferably within a structured sales environment, with a proven track record and a desire to become a dedicated Account Manager.
• Understanding of the advertising, affiliate, paid search, online publishing, or media industry.
• Understanding of CPC and CPA cost models and KPIs associated with publisher and advertiser ecosystems (including revenue per redirect, revenue per session, conversion, cost of sale, etc.).
• Skills in relationship building and account management.
• Strong analytical, quantitative, and technical aptitude with great attention to detail.
• Excellent verbal, written, and communication skills.
• Self-motivated, driven, flexible, and adaptable, with a proven track record of exceeding goals.
• Experience with Salesforce, Microsoft Office, Excel, and PowerPoint.
• BA/BS degree.

Competencies & Motivations

• Goes the extra mile: Proactive, brings new ideas, does not cut corners ethically, earns trust and maintains confidences, and does what is right—not just what is politically expedient.
• Learns quickly: Demonstrates the ability to quickly understand and absorb new information.
• Strong sense of accountability: Keeps verbal and written commitments, shows tenacity, and is willing to go the distance to get things done.

Company Culture & Benefits

Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries. Headquartered in Santa Monica, the company operates sites and business services in the US, UK, EMEA, and APAC. We offer top benefits including flexible time off, paid holidays, competitive compensation, team events, and more:

• Health Care Plans (Medical, Dental & Vision)
• Retirement Plan (401k Matching)
• Life Insurance (Basic, Voluntary & AD&D), LTD & STD
• Paid Leave Benefits (Maternity, Paternity & Medical)
• Learning & Development Program
• Flexible work schedules
• Free Food & Snacks
• Wellness Resources
• Equity

Connexity is committed to building a culture that supports diversity, equity, and inclusion. We encourage individuality and work to represent a workplace that celebrates differences and provides equal opportunities across gender, race, religion, sexual orientation, and all other demographics.

Compensation & Location

The pay range for this position is $60,000 - $75,000. The pay offered may vary based on job-related knowledge, skills, and experience. Compensation packages may include bonus, equity, and a 401(k) match, along with rich benefits.

This position is based in NY and currently hybrid (2 days/week in office).