Associate Solutions Engineer | Healthcare

About EliseAI

At EliseAI, we’re improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
• Healthcare: We make it easy to schedule appointments, complete intake forms, and help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About the Role

EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems, as well as configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Key Responsibilities

Understand the product and customers

• Learn how we onboard clients and translate their preferences into our system’s settings.
• Understand how our integrations work with client telephony, EHR, and PMS systems.
• Understand how our clients’ businesses work and how the issues they report impact their operations.

Provide excellent, customer-obsessed support

• Communicate with clients quickly, clearly, and professionally to understand their issues and the business impact.
• Resolve issues through thorough investigation and provide empathetic, extra-mile customer service.
• Prioritize your time based on the impact of issues to our clients’ businesses.
• Advise clients on best practices for configuring and interacting with their AI Assistant.

Investigate and document product issues

• Investigate issues’ root cause and impact using SQL queries, logs, and other data sources.
• Write highly effective ticket summaries that clearly describe the issue, how to reproduce it, its business impact, and relevant documents to help prioritize and resolve it quickly.
• Communicate bug fixes to clients, confirm the issue is solved, and share updates with your team.

Requirements

• 0–3 years of experience in a similar role or field.
• Demonstrated technical proficiency, such as a computer science degree, bootcamp certificate, or previous work experience.
• Bias toward data-driven decision-making and strong analytical skills.
• Ability to break down complex technical concepts and communicate them clearly to both technical and non-technical audiences.
• Demonstrated problem-solving skills and comfort working with ambiguous or open-ended problems.
• Experience in a customer-facing role is a plus.
• Willingness to work in person at our office 5 days a week.

Move at Rocket Speed, Build Something Massive

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact—full autonomy, no micromanagement, and no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Nice to Haves

• Computer Science degree, bootcamp certificate, or equivalent.
• Experience building projects using low-code/no-code tools such as Retool.
• Advanced knowledge of Google Sheets or Excel.
• Familiarity with DataDog or similar event-logging software.
• Familiarity with reporting tools such as Tableau.
• Experience writing SQL queries.

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day, you’ll be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail—either way, the rest of the team will be here to support you.

We recently raised a unicorn funding round.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401(k) benefits
• Fitness & home services stipend
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages

Job Compensation Range

The salary range for this role is $100,000 - $135,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on factors including experience, skill level, location, and qualifications assessed during the interview process. Additional details about total compensation and benefits will be provided by the Recruiting Team during the hiring process.