Corporate Receptionist

Role Purpose

The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. While front-of-house services are a key deliverable, the team is also responsible for standards of presentation, administration, and delivery of all meeting and events services and areas, working across a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times, and have clear knowledge of all onsite emergency and evacuation procedures.

What This Job Involves

• Take ownership of the internal and external visitor experience to ensure all interactions leave customers with a positive, memorable experience.
• Deliver core front-of-house services such as sign-in, badging, luggage, lost and found, and deliveries.
• Receive, direct, and relay telephone, email, and other queries via front of house.
• Greet, assist, and direct candidates/new hires/visitors and the general public appropriately.
• Maintain continual awareness of onsite events to ensure visitor experience is personalised and optimised.
• Proactively contribute to maintaining the highest standards of presentation and functionality across identified front-of-house and meeting and event areas, with great attention to detail.
• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations.
• Monitor meeting room environments, including furniture, signage, equipment, temperature, fabric, and consumables, ensuring fine detail is captured.
• Create and efficiently maintain up-to-date Outlook, conference room finder, and SharePoint room booking systems for the identified meeting and event spaces.
• Maintain high awareness of local area services (shops, restaurants, hotels, and transport) to support customers.
• Perform daily liaison with one-team partners such as security and janitorial teams to coordinate meetings and events.
• Provide timely, accurate, and personalised responses to meetings and events enquiries.
• Work flexibly in different settings as part of the team.
• Coordinate the daily updating of room booking displays in line with local/regional processes.
• Play a key part in supporting onsite space audits and walk-the-store processes.
• Support and cover other facilities team services as required, including trouble ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks.

What We’re Looking For

• Experience in reception, concierge, or a related field.
• Previous catering or hospitality experience is desirable.
• Excellent people skills and the ability to interact with a wide range of client staff and demands.
• Previous experience working within a high-profile corporate environment.
• Facilities Management exposure would be beneficial.
• Fluency in English and the local language.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail.
• Outstanding customer service skills, with the ability and confidence to communicate with customers at all levels (written and verbal).
• Ability to maintain professionalism at all times and act as an ambassador for the team.
• Excellent team player with a willingness to go above and beyond for one another.

What You Can Expect From Us

• You’ll join an entrepreneurial, inclusive culture where we succeed together—across the desk and around the globe.
• Our Total Rewards program supports your ambitions in career, recognition, wellbeing, benefits, and pay.
• Opportunity to develop your strengths through varied experiences, with your ambitions in focus.

Location

On-site – London, GBR