DC Support Specialist (SS-FRW260325 001/03)

DC Support Engineer

We are in search of a talented and aspiring DC Support Engineer to join our team. In this role, you will safeguard information systems and enable secure operations.

Key Responsibilities

• Colocation room control
  • Conduct regular patrols of the colocation room according to a predefined schedule.
  • Maintain records of the condition of critical areas and respond appropriately or report irregularities to the appropriate individual.
• Guided access
  • Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions.
• Monitoring system management (managed services)
  • Respond promptly to alarms reported by the customer device monitoring system and take appropriate actions to address and resolve issues.
• Data center entry/exit for customers
  • Manage entry applications by receiving and reviewing pre-entry applications from internal staff or customers to ensure proper access procedures are followed.
• Shipping management
  • Receive, check, and register shipping applications; store and tag parcels for future reference; and hand parcels to the delivery company.
  • Check delivery slips, arrange pick-up dates and times, and keep delivery slips for future reference.
• Receiving management
  • Receive and check receiving applications; register schedules as necessary.
  • Receive parcels from shipping companies, store them, tag them for future reference, and hand them to customers.
• Common facility management
  • Manage and arrange usage schedules efficiently to ensure smooth operations and optimal utilization of resources.
• Rental item management
  • Verify the presence of all rental items (e.g., tools and monitors) nightly, ensuring completeness.
  • Inspect their condition and arrange cleaning or repair if needed.
  • Oversee and manage rack shelf plates, request additional plates when necessary, and ensure plates are properly used.
• Carry-in / carry-out
  • Manage the process of receiving, checking, and scheduling carry-in/carry-out applications as needed.
  • Ensure filled-in and used applications are properly booked.
• Remote hands
  • Provide basic remote hand services by receiving request calls or emails from customers and notifications from portals.
  • Ensure prerequisite conditions are met before performing requested operations.
  • Report completion to customers and maintain operation logs for future billing.
  • Manage run books by ensuring they are properly stored every night for easy access and organization.
• Sending notifications to customers
  • Regularly perform maintenance activities by sending customers email notifications about scheduled maintenance.
  • In the event of emergency maintenance, promptly notify customers about incidents and escalate them to management for swift resolution when necessary.
• Customer support (service desk)
  • Handle incoming phone calls by addressing customers’ general inquiries promptly via phone or email.
  • Escalate to the Supervisor when required for resolution.
• Quality management
  • Keep track of and generate reports on a shift, daily, or monthly basis.
• Tape handling
  • Perform loading and unloading of backup tapes according to the customer’s runbook and schedule, ensuring adherence to established procedures.

Requirements

• Minimum 1 year of experience in a Data Center environment or an IT background (ITE)
• Able to communicate clearly in English
• Able to follow the operation manual
• Team player
• Shiftwork (8:00 AM–8:00 PM / 8:00 PM–8:00 AM)
• Good customer care and communication skills
• Able to use a PC and office applications

Benefits

• Shift allowance
• Performance bonus
• On-the-job training
• Opportunities for professional development and career growth
• A collaborative and supportive work environment

What are you waiting for? Apply now!