Assistant Underwriter - UK Commercial Property

Job Profile Summary

The role is within Chaucer’s UK Commercial Property insurance team. The primary objective is to assist with the day-to-day running of the account by supporting the team with underwriting duties, compliance management, premium, exposure, and performance reporting, and liaising with brokers and clients as directed by a member of the team.

Job Description

• Support underwriters in all aspects of the underwriting and management of the account.
• Maintain underwriting logs within the team and coordinate with brokers and underwriters to ensure accurate information.
• Model UK Commercial Property risks.
• Assist with strategy documents and prepare slides for presentations to brokers, clients, and the board.
• Request renewal underwriting information from brokers and perform pre-renewal analysis.
• Liaise with brokers as directed by the team.
• Attend broker/client meetings as required and provide assistance.
• Coordinate with Risk Admin and perform quality control.
• Assist with the agreement of endorsements, amendments, and promised lines in accordance with underwriting authority when granted.
• Support the acceptance of individual declarations to specified binders in accordance with underwriting authority when granted.
• Assist with special projects.
• Review slips for contract certainty and perform all required checks.
• Prepare statistics.
• Assist the Specialist Lines unit head with management data monitoring.
• Maintain risk history by organising and filing relevant documentation.
• Keep bordereaux exposure records.
• Support the Outward Reinsurance division on data queries.

Regulatory Responsibilities

Comply with all policies and procedures, ensuring due regard is given to providing good customer outcomes and the fair treatment of customers.

• Manage relationships with customers, agents, and service providers.
• Advise, assist, and service customers on insurance and risk matters to promote customer satisfaction.
• Foster positive relationships with customers and understand their needs.
• Ensure customer complaints are promptly identified, recorded, and referred as appropriate.
• Assist with completion of required annual product review assessments by agreed timescales, ensuring approvals are obtained and recorded.
• Follow all Chaucer Group Product Governance processes in UCM and obtain appropriate approvals.
• Ensure the principles of good customer outcomes and fair treatment are upheld by agents and service providers.

Skills and Competencies

• UK Commercial Property insurance experience.
• Organised and able to work to tight deadlines while managing multiple priorities.
• Able to communicate with different levels and adapt as needed.
• Resilient and able to work in a pressured environment.
• Works as part of a team.

Education

• Studying towards the ACII qualification.