Account Specialist - Global Benefits Management

Role: Account Specialist

We are seeking a talented individual to join our Global Benefits Management team at Mercer Marsh Benefits. The successful candidate for this role will be based in either Bristol, Glasgow or London on a hybrid basis, with a requirement to work 3 days per week in the office.

About Global Benefits Management

Global Benefits Management (GBM) allows multinational organisations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.

Job Overview

As an Account Specialist, you will support our Account Management team in delivering high-quality client service across global accounts.

This role is ideal for an early-career professional who is highly organised, tech-savvy, and interested in client support, data analysis, and project coordination.

You will work closely with Account Managers and internal teams locally and globally to help ensure the smooth delivery of client work streams.

We will count on you to:

• Support Account Managers with day-to-day client account activity
• Liaise with internal teams across local and global locations
• Help prepare for and support client calls, including tracking actions and follow-ups
• Assist with monitoring timelines, deliverables, and priorities
• Review data to identify key themes, trends, and insights
• Maintain accurate records, documentation, and status updates
• Use technology and business systems effectively to support reporting and workflow management
• Contribute to efficient coordination across accounts and projects

What you need to have:

• Strong organisational and project management skills
• Confidence using technology and digital tools
• An interest in analysing data and identifying trends
• Strong attention to detail and ability to manage multiple priorities
• Good communication and collaboration skills
• A proactive, dependable, and adaptable approach
• Willingness to learn and develop in a fast-paced client environment

What makes you stand out?

• Existing international benefits experience, with a working knowledge of international employee benefits (e.g. pension, risk benefits, medical)

Why join our team:

• Professional development opportunities, interesting work, and supportive leaders
• A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• A range of career opportunities, as well as benefits and rewards to enhance your well-being