Customer Service Associate - Bayside (Springfield Blvd.) Branch

Customer Service Associate (CSA)

Summary: Dime Commercial Bank (Dime) is hiring a Customer Service Associate (CSA) at its Bayside (Springfield Blvd.) Branch in Queens. The CSA will ensure the accurate completion of customer requests and services, respond to inquiries in a timely manner, and process routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate is a plus.

Compensation: Hourly wage minimum $21; maximum $29. Exact pay may vary based on skills, experience, training, licenses/certifications, language needs, and location.

Application Requirement: All applicants must attach a recent resume.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
• Reconcile the cash drawer by proving cash transactions, counting currency and coins, and packaging cash.
• Perform account services for all Dime customers.
• Respond to customer inquiries and provide in-depth knowledge of Dime products and services to deliver appropriate solutions.
• Support the Branch Manager’s business development efforts through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), including Currency Transaction Report (CTR) and Suspicious Activity Report (SAR) requirements, as well as Dime internal Suspicious Activity Tracking Report requirements.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Maintain current knowledge of bank regulatory requirements.
• Identify opportunities to service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within the role’s authority (e.g., overdrafts, overrides, signature guarantees) in the absence of managers.
• Cross-train on both the teller window and the banking platform as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate is a plus.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, network, email, Director, internet, word processing, spreadsheet, and transaction research experience preferred.
• Strong problem-solving skills to uncover and resolve customer issues effectively.
• Thorough understanding of compliance and recordkeeping requirements.