Teller (18th Ave.) 20 Hours Bilingual Mandarin/Cantonese preferred*

Teller II (Personal & Commercial Banking)

Work Location: Brooklyn, New York, United States of America

Hours: 20

Pay Details: $23.00 - $29.50 USD

TD is committed to providing fair and equitable compensation opportunities. Base pay may vary based on a candidate’s skills and experience, job-related knowledge, geographic location, and other business and organizational needs. Candidates are encouraged to ask compensation-related questions and discuss details with their recruiter.

Job Description

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. The role also educates customers on TD’s products and services or refers them to a partner for specialized solutions.

Responsibilities

• Executes TD’s Brand promise by consistently delivering a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalates to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences and educates customers on self-service/digital options that meet their needs.
• Acts as a customer advocate through needs-based conversations, offering financial and digital solutions and/or referring customers to appropriate partners.
• Trains and mentors new Tellers.
• Assists supervisors with daily duties as directed by Store leadership.
• Ensures compliance with operational activities in accordance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk and protect the customer.
• Verifies customers’ identities by following customer authentication policies and procedures.
• Balances cash drawers, ATMs, and Teller Cash Dispensers/Teller Cash Recyclers as necessary.
• Adheres to safe deposit box procedures, operations, and guidelines.
• Is responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.
• Ensures confidential customer information is securely stored throughout the day.
• Understands and follows dual control requirements.
• Follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address, and prevent fraud.
• Completes required in-classroom and online training by established due dates.

Education & Experience

• High school diploma or GED.
• 1 year of teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Physical Requirements

• Performing sedentary work: Frequent (34–66%)
• Performing multiple tasks: Continuous (67–100%)
• Operating standard office equipment: Continuous (67–100%)
• Responding quickly to sounds: Continuous (67–100%)
• Standing: Continuous (67–100%)
• Reading, writing, and comprehending instructions: Continuous (67–100%)
• Concentrating for long periods of time: Continuous (67–100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67–100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67–100%)
• Sitting: Occasional (1–33%)
• Walking: Occasional (1–33%)
• Domestic travel: Occasional
• International travel: Never
• Moving safely in confined spaces: Occasional (1–33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1–33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1–33%)
• Squatting: Occasional (1–33%)
• Bending: Occasional (1–33%)
• Kneeling: Occasional (1–33%)
• Crawling: Occasional (1–33%)
• Climbing: Occasional (1–33%)
• Reaching overhead: Occasional (1–33%)
• Reaching forward: Occasional (1–33%)
• Pushing: Occasional (1–33%)
• Pulling: Occasional (1–33%)
• Twisting: Occasional (1–33%)

The statements above describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities and duties are considered essential functions for ADA purposes.