Banking Associate (Richmond Ave.)

Work Location

Staten Island, New York, United States of America

Hours

20 hours

Pay Details

$23.75 - $31.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. Base pay offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Candidates are encouraged to ask compensation-related questions and maintain an open dialogue with their recruiter for more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Banking Associate is a professional in banking and plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

Depth & Scope

• Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on banking products and services.
• Delivers end-to-end advice customers expect: (1) building trust with educational content and tools, (2) providing consultative support, and (3) advocating with proactive insights and recommendations.
• Uses TD’s systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to attract and retain customers.
• Understands customer financial needs to identify opportunities to promote and educate on products and services, and/or refer customers to the appropriate team member or internal bank partner while ensuring a positive customer experience.
• Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services, and tools, or referring to the appropriate expert.
• Services customers, both on the teller line and platform as needed, including opening/closing personal deposit accounts, everyday banking transactions, debit/credit card issues, Regulation E, and mobile and online (digital) banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including creating and managing self-generated leads, managing received partner/retail-to-retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization.

Education & Experience

• High school diploma or GED.
• 1 year of experience working with customers in any capacity, demonstrated through volunteering, education, or military experience (preferred).
• Demonstrated customer service skills (preferred).
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Teller experience (preferred).
• Required to complete Teller training and Part 1 of platform training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficient in Microsoft Office.
• Notary License (preferred).

Customer Accountabilities

• Consistently provides “legendary” customer service while transacting, promoting, educating, and referring TD products to new and existing customers.
• Establishes and nurtures customer relationships by consistently demonstrating product knowledge, actively listening to customer needs, engaging in additional conversations to identify additional needs, and offering solutions or partner referrals.
• Manages wait times to meet with a banker by scheduling, rescheduling, or canceling client meetings.
• Engages in lobby leadership and serves as the first point of contact for customer inquiries, helping to orchestrate lobby walk-in traffic and potentially serve as the first point of contact for customer resolution or appointments with an expert.
• Understands and supports the bank’s customer service strategy.
• Considers the impact of decisions on TD, its customers, and stakeholders.
• Drives referrals to store colleagues and partners to support broader, more complex financial needs of customers.
• Ensures tasks are performed in accordance with established policy and procedures.
• Successfully completes all required job-specific, compliance-related training.
• Understands, utilizes, and follows compliance/risk and control programs.
• Ensures ongoing compliance with internal/external audit and regulatory requirements, including prompt and comprehensive responses to external audit, regulator, and compliance requests and findings, and maintains appropriate records of action plans.
• Understands and complies with the TD Code of Conduct.

Shareholder Accountabilities

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Accurately processes cash/deposit/withdrawal transactions and other account servicing requests.
• Completes everyday transaction decisions and processing, including but not limited to opening/closing and servicing accounts, depositing or cashing checks, reordering a debit card, or updating an address.
• Ensures compliance with all regulations, policies, and procedures, adhering to required controls, critical dates, and accurate documents.
• Applies customer authentication principles, compliance regulations, and due diligence to new account openings and transactions.
• Accurately and efficiently performs transactions accountable for cash drawers, including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR.
• Follows the policy and procedure for customer authentication.
• Acts as a dual control agent when required.
• Follows all required open/close procedures.

Employee/Team Accountabilities

• Contributes to a positive work environment by aligning to TD Model, Brand, and Culture by participating fully as a member of the team.
• Be an active participant in personal performance and development activities.
• Acts as a brand champion both internally and externally.
• Collaborates with team members to contribute to team and organization success.
• Partners as a team player.
• Actively seeks opportunities to improve delivery of work with high attention to quality standards.
• Actively takes ownership of own career and aspirations, seeking diverse feedback to continuously develop and enhance skills.
• Positively embraces change.
• Adheres to and participates in TD’s Shared Commitments.
• Models quality service at every customer interaction.
• Engages in advancing and sustaining a unique, inclusive culture that reflects TD’s diversity agenda and creates an extraordinary employee experience.
• May train and act as a mentor to newer colleagues.

Physical Requirements

• Domestic travel: Occasional
• International travel: Never
• Performing sedentary work: Frequent
• Performing multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Continuous
• Sitting: Frequent
• Standing: Frequent
• Walking: Frequent
• Moving safely in confined spaces: Occasional
• Lifting/Carrying (under 25 lbs.): Occasional
• Lifting/Carrying (over 25 lbs.): Occasional
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Occasional
• Crawling: Occasional
• Climbing: Occasional
• Reaching overhead: Occasional
• Reaching forward: Occasional
• Pushing: Occasional
• Pulling: Occasional
• Twisting: Occasional
• Concentrating for long periods of time: Continuous
• Applying common sense to deal with problems involving standardized situations: Continuous
• Reading, writing, and comprehending instructions: Continuous
• Adding, subtracting, multiplying, and dividing: Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be