Sales Operations & Strategy Intern

About the Role

ShopBack Pay is seeking a Sales Operations & Strategy Intern to join the Business Development team. You will work at the core of how we acquire, grow, and retain merchant partners, driving real business growth.

Duration: 6 months preferred

Your Adventure Ahead

• Lead Generation & Prospecting: Support the Business Development team in identifying, prospecting, and qualifying potential merchant partners to drive pipeline growth for ShopBack Pay.
• Merchant Engagement & Retention: Proactively engage existing merchants to reduce dormancy, strengthen relationships, and identify opportunities to grow their business on the platform.
• Merchant Onboarding: Assist merchants through the onboarding journey, including operational coordination and setup support to ensure a smooth launch experience.
• Sales Operations & Performance Optimisation: Support initiatives to improve merchant performance and overall sales effectiveness through data analysis, reporting, and operational insights.
• Process Improvement & Automation: Leverage AI tools and automation to streamline workflows, improve productivity, and scale internal business development processes.
• Cross-functional Collaboration: Work closely with internal stakeholders across commercial, operations, and product teams to support merchant growth initiatives and operational excellence.
• End-to-End Business Development Exposure: Gain hands-on experience across the full merchant lifecycle, from prospecting and onboarding to account growth and relationship management.

Essentials to Succeed

• Currently pursuing a degree in Business, Marketing, Economics, or related fields.
• Strong interest in business development, strategy, and partnerships.
• Strong analytical thinking and ability to translate data into actionable insights.
• Ability to thrive in a fast-paced environment, managing multiple priorities with precision and attention to detail.
• Proactive, detail-oriented, and eager to solve problems.
• Strong communication and interpersonal skills, with confidence engaging external stakeholders.
• English and Cantonese proficiency required for communication with merchants and stakeholders.
• Experience leveraging Generative AI tools (e.g., ChatGPT, Cursor) to improve workflows and productivity is a plus.

ShopBackers' DNA

• Grit: Tackle challenges head-on and work together to solve problems and achieve success.
• Hunger: Value hard work and relentless drive.
• Speed: Move fast with a bias for action to deliver maximum impact.
• Impact: Focus on results and the best possible outcomes and timelines.
• Growth: Embrace a growth mindset, continuously learning and improving.

Exclusively for ShopBackers

• Clear career progression paths and opportunities to take on greater challenges.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Open, candid, and collaborative culture where feedback is valued for everyone to grow.
• ShopBack is an equal opportunity employer; we celebrate diversity and are committed to an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.