Solutions Associate

Overview

We’re seeking an exceptional Solutions Associate to join Omnea’s customer team in our New York office. Join a fast-scaling enterprise SaaS startup with experienced teammates and top-tier investors, and carve a path into startups and future Customer-team roles. You’ll work behind the scenes on deploying the Omnea platform and key strategic modules, implementing optimal solutions for customers that deliver meaningful value. You’ll become a product expert and a voice of product depth, laying a strong foundation to move into broader customer team roles within 1–2 years of joining.

You’ll be joining at a pivotal time. We recently raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre, having recruited extensively to build this momentum. You’ll work with leaders such as Ben, Abs, Sabrina, and Rebe.

What you can expect

• You’ll do whatever it takes to support and champion our customers in their journey with Omnea.
• You’ll support our Solutions & Implementation (S&I) Leads with product configuration, data preparation, and implementation during the first 12 months, as our S&I Leads mentor you into more customer-facing aspects of the role (which you’ll start to take on in months 12–24).
• Over time, you’ll have pathway opportunities into full-stack Customer Solutions & Implementation, Customer Account Lead, Customer Technical Solutions, or Sales Engineering roles within the customer team.
• The first 12–24 months will provide a strong grounding in Omnea as both a product and a business, with mentorship from a team of experts in our customer function.
• You may be a fresh graduate seeking broad experience or have up to ~3 years of professional experience in a fast-paced environment and be transitioning into startups and tech.
• Please note: we are unable to sponsor visas for US employees.
• Please note: compensation is based on leveling during the application process; the advertised band roughly proxies 0 to 3 years of professional experience.

What you’ll do (early responsibilities)

• Join as an early hire in the Customer Team at one of Europe’s fastest-growing early-stage companies, working alongside an experienced team and top investors.
• Learn how to deploy a new and evolving SaaS product to Europe’s renowned tech companies by doing it (training provided).
• Focus on setting customers up for success, ensuring their data is clean and their configurations match the complexity of their organizations.
• Become a product expert, configuring the product, building workflows, and developing new use cases.
• Hone organization and planning skills by coordinating with S&I leads and driving deployment milestones.

About you

We don’t expect you to know everything on day one. We’re looking for the right attitude and skillset to take on this challenge.

TL;DR: you’re ambitious, hard-working, comfortable with hands-on product configuration, and capable of communicating with senior stakeholders. You compensate for any experience gaps with a growth mindset, adaptability, and a focus on building meaningful relationships, delivering projects, and pleasing customers.

• You have up to 3 years of experience in a top-tier and fast-paced environment; perhaps from internships, consulting, startups, or scale-ups. More than 3 years? Check our S&I role (link).
• You’ve demonstrated exceptional performance, whether in academia, work, sports, or other pursuits.
• You’re tech-savvy and quick to learn new products, tools, and processes; you’ve used technology to solve problems and are eager to become an Omnea product expert.
• You work hard and care about your work; you’re ambitious and committed to building a successful career, ready to invest the effort over the first 12–24 months to gain deep product understanding.
• You’re highly organized with strong attention to detail and can juggle multiple tasks effectively.
• You’re eager to learn; early in your career, you’re ready to absorb knowledge and contribute meaningfully.
• You value good communication and presentation, and you’re keen to grow into roles within our Customer team where communication is central.
• You’re entrepreneurial and want to help build something meaningful. We support this with our Future Founder Promise.

Omnea embraces diversity. We welcome applicants from all backgrounds and experiences, and we encourage you to apply even if you don’t meet every item on the full job spec. If you think you could be a good fit, please reach out.

A few things to note

• We offer competitive, geo-localised benefits. See our UK Benefits Package and US Benefits Package.
• We work in-person on Tuesdays, Wednesdays, and Thursdays at our offices. We believe this fosters collaboration and culture; read more about why we value this approach here.
• We are commercial, ambitious, and straightforward. We’re looking for people eager to seize a career-defining opportunity. View our values here and our Future Founder's fund here.
• We may use AI note-takers to transcribe interview notes to stay present during interviews. If you prefer not to use automatic transcribers, please note this in your application.

We are proud of our culture and product and are just getting started. Join us as we grow!