Banking Representative - Hammersmith

Overview

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.

As a Banking Representative, you will interact with customers as the ‘face’ of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service.

What you will do

• Be at the forefront of customer interactions, providing exceptional service and understanding which products and services best meet customer needs.
• Work as part of a team, prioritising tasks against changing customer demand and contributing to store objectives.
• Keep up to date with regulatory and non-regulatory training and changes to ensure compliance and fair transactions.
• Demonstrate responsibility for risk, call out concerns, and act in the best interests of customers, colleagues, and Metro Bank.

Working Arrangements & Training

Metro Bank, Hammersmith, is a Monday – Friday store. We are recruiting for full time, 37.5 hours across 5 days. Colleagues work from 8:45am – 5:15pm or 9:00am – 5:30pm daily. If necessary, we may ask you to work Saturdays in a store that is open; in that case, you will receive a day off in the week and reasonable travel expenses may be covered.

We provide training to develop you into a Banking Representative, including a mix of live team sessions with a trainer, guided study through our online training suite, and on-the-job training (observing, buddying, and serving customers). Training will be blended together at a pace set between you and your manager.

What you will need

• Ability to build effective customer relationships in a fast-paced environment.
• Meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
• Proficiency in computer skills, including working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience handling customer service queries in a controlled process environment is essential.

Our promise to you

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
• Extensive training to build your knowledge and skills.
• Internal opportunities for career advancement.
• Salary uplift upon completion of training.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck! #LI-Loveyourjobatlast