Customer Success Analyst

Overview

The Customer Success Analyst will be responsible for ensuring that our global client base receives an exemplary standard of customer support across multiple channels – via email, phone, and live chat.

About Trade Nation

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing, and a fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity, and using technology to put traders first.

Our Team

Our London office is our headquarters, located in the heart of East London. The office offers a modern working environment with spacious communal areas, a bike shed, and showers. We also have a rooftop terrace that the team makes the most of during the summer.

Our Commitments to Each Other

• We have each other’s backs — There when we need each other the most.
• We challenge each other — Be more creative, more curious, more bold.
• We thrive together — Taking our work to the next level.
• We form strong bonds — Through team building and social events.
• We don’t judge — Instead, we teach and are open to learning.
• We step up — Taking ownership and supporting each other to do the same.

Key Responsibilities

• Help customers with their trading and administrative issues to full resolution in a proactive manner to ensure a positive customer experience.
• Stay aware of financial market news and upcoming events to be anticipatory and informative with the customer base, delivering a higher-than-expected level of service.
• Update all records of client interactions in the CRM and associated systems throughout the day to departmental standards.
• Ensure adherence to all relevant regulatory requirements.

Requirements

• Previous experience in the financial services sector, or knowledge or demonstrated interest in the CFD/FX/online trading space.
• Previous experience working for a CFD broker or similar is desirable.

Benefits

• Competitive salary, and discretionary annual bonus.
• Private healthcare.
• Life Insurance, Critical Illness & Income Protection cover.
• Active lifestyle allowance.
• Annual leave above minimum entitlement.
• Up to 3 weeks allowance to work in any location.